Morell Owens Jr,
Stone Mountain,GA
Summary
Experienced professional with a strong background in team leadership and operational management. Demonstrated success in fostering team collaboration and achieving impactful results. Proficient in conflict resolution, process optimization, and strategic planning, adapting to changing business needs. Recognized for reliability, effective communication, and creating a productive work environment.
Overview
2026
2026
years of professional experience
Work History
Petroleum Supply Specialist (92F)
United States Army
06.1987 - 03.2008
- Provided leadership, instruction, and supervision for up to 55 personnel with over 6 million dollars of vehicles and equipment
- Recommended or initiated personnel actions, such as promotions, transfers, discharges, and disciplinary measures
- Trained new employees as required to possess general knowledge of the activities involved and interpreted company policies
- Managed an operations section for a company of 140 personnel
- Receive, tracked and issued tasking to assigned personnel.
- Supervised the company training section and verifying that all records where up to date.
- Forecasted, requested, inventoried and issued supplies.
- Served as Company Safety Supervisor, also conducted safety training and reports of injured personnel.
- Served dispatcher for GSA and Military vehicle in a Motor Pool.
- Instructed personnel on how to verify complete the Electronic Personnel Security Questioner for security clearances.
- Gave personnel anti-terrorist briefs, inspected arms rooms and ensured that they within accordance with US Army regulations.
- Completed and provide reports on deficiencies.
- Manage control on building and arms room keys.
- Installed computers on the network, reset passwords and installed new software.
- Scheduled, coordinated and set-up rooms for briefings.
Tax Examining Technician
Internal Revenue Service, IRS
06.2009 - 06.2020
- Setting up Pre-assessed Installment agreements, receive and analyze taxpayer inquiries, requests for adjustment action, and other documents to determine nature of problem.
- Research taxpayer's accounts to ensure they are in compliance with tax laws.
- Contacts taxpayers and/or their representatives to verify and obtain necessary information
- Conduct disclosure verifications to insure the correct taxpayer and/or their representatives are the personnel responsible for the account/
- Perform the full range of corrections to taxpayer accounts, adjust accounts and input credit transfers.
- Analyze and make determinations whether to suspend collection for a period of time on balance due notices when corrective action may be necessary.
- Provide advice on tax regulations
- Analyze and determine taxpayer's financial condition by an investigation of financial statements.
- Prepare tax adjustment documents, payment tracer documents, payment posting vouchers, and posts payments received.
- Prepare notices of Lien, Notices of Levy and Release of Levy.
- Research command codes and understand information retrieved from IDRS.
- Receive and issue cases to other tax examiners
- Utilize Accurint to research information on taxpayer's property and other personal information
- Member of the Instructor Cadre and an On the Job instruction (OJI) coach
- Instructs CSCO members on operational programs and changes to IRM and Business operation Division procedures
- I performed Train the Trainer on programs that were implemented to CSCO operations at other Service Center through Skype and served as a liaison for trainers that had questions
- Review cases and give instruction to students on how to correct errors made doing OJI training
- Worked with a team to created Manager and Lead training guide for new Managers and Leads to reference for information using SharePoint
- Also worked with a developer to implement in the CSCO website and conducted conference call to verify the requirement for website were met
- Was a tester for new tools and provided feedback on the operation of the tools
- Create PowerPoints and present IAT tool demonstrations to Operation and ensured employees were comfortable using them
- As new tools were introduced, I train co-workers and informed them on which ones were mandatory
- Made suggestion to IRM and had them implemented into Compliance Suite
- Setting up Pre-assessed Installment agreements, receive and analyze taxpayer inquiries, requests for adjustment action, and other documents to determine nature of problem
- Research taxpayer's accounts to ensure they in compliance with tax laws
- Contacts taxpayers and/or their representatives to verify and obtain necessary information
- Researched tax returns to get correct balance due to setup to set up pre assessed installment agreements
- Conduct disclosure verifications to ensure the correct taxpayer and/or their representatives are the personnel responsible for the account
- Perform the full range of corrections to taxpayer accounts, adjust accounts and input credit transfers
- Analyze and made determinations whether to suspend collection on balance due notices when corrective action may be necessary
- Provide advice on tax regulations
- Analyze and determine taxpayer's financial condition by an investigation of financial statements
- Prepare tax adjustment documents, payment tracer documents, payment posting vouchers, and posts payments received
- Prepare notices of Lien, Notices of Levy and Release of Levy
- Initiate and send correspondence to taxpayers and/or third parties, independently composing items of a repetitive nature
- Research command codes and understand information retrieved from IDRS
- Receive and issue cases to other tax examiners
- Utilize Accurint to research information on taxpayer's property and other personal information
- I have over 300+ hours testing and training Employees on IAT from 2011 to current
- Worked with a team to created Manager and Lead training guide for new Managers and Leads to reference for information using SharePoint
- Also worked with a developer to implement in the CSCO website and conducted conference calls to verify the requirement for website were met
- Proficient in Microsoft Word, Excel, Power point, AMS and IDRS
Lead Tax Examiner
Internal Revenue Service, IRS
- Over 1 year detailed as a Lead Tax examiner, where I monitored inventory, distributed and reassigned work
- Completed daily closure reports, printed and ensured they were received to PAS on time for daily review
- Monitored Installment Agreement Automated List (IAAL) to ensure tax examiners are work on correct order
- Pulled IAAL reports and categorized data for individual reports
- Conducted EQRS reviews on employee’s closed case
- Ensured employees were skilled on programs they work on AMS
- Conducted side by side and answered question on programs employees may have issues on
- Did manager approvals on cases requiring it
- Acted as manager in their absence
- Completing the weekly training hours report and unscheduled leave report
- Member of the Instructor Cadre and an On the Job instruction (OJI) coach for eight years
- Instructs CSCO members on operational programs and changes to IRM and Business operation Division procedures
- Served as Lead instructor during several training programs
- Performed Train the Trainer on programs that were implemented by CSCO operations at other Service Center through Skype and served as a liaison for trainers that had questions
- Review cases and give instruction to students on how to correct errors made doing OJI training
- Tested new tools and provided feedback on the operation of the tools
- Create PowerPoint and present IAT tool demonstrations to Operation and ensured employees were comfortable using them and ensuring they know how to use tool settings
- As new tools were introduced, I trained co-workers and informed them on which ones were mandatory
- Made suggestion to change the IRM and had them implemented on Compliance Suite
- Demonstrated exceptional attention to detail in reviewing tax-related documents, ensuring the accurate calculation of liabilities and credits.
- Developed customized tools for tracking case progress, facilitating efficient communication within the team and improving overall productivity.
- Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
- Contributed to team-wide discussions on best practices for handling unique or challenging cases, leveraging personal expertise in complex situations.
Supervisor Tax Examiner
Internal Revenue Service, IRS
10.2020 - 04.2022
- Supervisor Tax Examiner of CSCO Clerical team in charge of a team of one Lead Tax Examiner 11 Tax Examiner Clerks and Mail Clerks.
- Serve as gatekeeper tracking inventory, printing batch sheets for assigned work, assigned work from the queue and locate missing batches for the operation.
- Tracking and verifying over-aged inventory insure it was batched and dates input correctly.
- Conduct Work reviews on employees.
- Conduct side by side to ensure employees are work correctly and offer suggestions if needed.
- Conduct Timesheet reviews to make sure timesheet are correct and time input under the correct program.
- Conduct reviews and issues leave concern letters if needed.
- Do transshipment and operation inventory reports.
- Prepare forms for transshipment to forward boxes for storage at the Federal Records center
- Do training report, unscheduled leave report, risk assessment and team action plan
- Assist the operation with personnel needs such as issuing supplies and computer equipment and accessories to replace damaged or worn equipment
- Receive equipment from employees who are retiring, resigning or deceased, such as laptops and accessories, ID cards and parking decals
Supervisor Contact Representative
Internal Revenue Service, IRS
05.2022 - Current
- Supervisor Contact Representative for Cincinnati Accounts Management (AM), from May 8, 2022, to present.
- Responsible for a team of 16 Contact Representatives, two Lead Contact Representatives and one Clerk.
- Ensured that all were trained and certified before being input into the Centralized Evaluative Review system (CER). Shared CER reviews with employees.
- Oversaw daily operations of the Team, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL11-2008
BBA - Finance
Strayer University
Woodbridge, VA09-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Supervisor Contact Representative
Internal Revenue Service, IRS
05.2022 - Current
Supervisor Tax Examiner
Internal Revenue Service, IRS
10.2020 - 04.2022
Tax Examining Technician
Internal Revenue Service, IRS
06.2009 - 06.2020
Petroleum Supply Specialist (92F)
United States Army
06.1987 - 03.2008
Lead Tax Examiner
Internal Revenue Service, IRS
Associate of Science - Business Administration
American InterContinental University
BBA - Finance
Strayer University
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