Moresha Turner
Warrensville City School District Security
Mayfield Heights,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
security officer
Warrensville Heights Board of education
Warrensville Heights, United States
08.2016 - Current
- Making sure schools and events are secure, deescalate conflict, writing reports, checking security cameras, and building relationships with children, family, and staff.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Oversaw entry and exit of up to [400] employees and visitors daily
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Student Loan Collector
National Enterprises Systems
Solon, United States
05.2014 - 07.2016
- Collection agent
- Working on computers, making and answering calls, negotiating settlements for student loans, collecting on loans, filing accounts into right system
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Proactively identified solutions for customers experiencing credit issues.
- Created plans and communicated deadlines to complete projects on time.
Cosmetologist
Great Clips Salon
Warrensville Heights, United States
08.2011 - 05.2014
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Education
Managing Cosmetologist / Cosmetology Instructor - Cosmetology
Inner State Beauty School
Cleveland, OH 04.2010 - 07.2011
Some College (No Degree) - Business Administration And Management
Cuyahoga Community College
Cleveland, OH 04.2001 - 04.2009
High School Diploma -
John Hay Highschool
Cleveland, OH 08.1995 - 05.1999
Skills
Strategic planning
Operations management
Business administration
Conflict resolution techniques
Crisis intervention training
Safety and security
Superior customer service
Cosmetology
Customer consultation
Male and female haircutting knowledge
Relationship building and management
Debt management
Collections
Staff Development
New hire training
Call center experience
Certification
Scrum@scale practitioner
Scrum@scale Practitioner
Prioritizing and helping solve company problems.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have a dream that my four little children will one day live in a nation where they will not be judge by the color of their skin but by the content of their character.
Rev Dr. Martin Luther King Jr
Timeline
Scrum@scale practitioner
03-2022
security officer
Warrensville Heights Board of education
08.2016 - Current
Student Loan Collector
National Enterprises Systems
05.2014 - 07.2016
Cosmetologist
Great Clips Salon
08.2011 - 05.2014
Managing Cosmetologist / Cosmetology Instructor - Cosmetology
Inner State Beauty School
04.2010 - 07.2011
Some College (No Degree) - Business Administration And Management
Cuyahoga Community College
04.2001 - 04.2009
High School Diploma -
John Hay Highschool
08.1995 - 05.1999