Morgan Aamir
Concord
Summary
Detail oriented and analytical professional with Progressive Insurance experience in Draft Control, Document Management, and Customer Support roles. Skilled at managing multiple priorities, maintaining accurate records, resolving customer inquiries, and working effectively in team oriented environments. Proficient in Microsoft Excel and data entry with strong analytical, communication, and problem solving abilities. Recognized for attention to detail, adaptability, and commitment to delivering accurate, high quality work while meeting deadlines in fast paced settings.
Overview
10
10
years of professional experience
Work History
Centralized Support Representative-MAILROOM
Progressive Insurance
300 N Commons Blvd, Mayfield OH
06.2025 - Current
- Implementation of document sorting, scanning, filing, and record management through mail to support daily operations.
- Reviewing the scanned documents and uploading them to the proper claim within strict deadlines.
- Contributing to a team oriented environment focused on accuracy, efficiency, and customer satisfaction.
- Maintaing confidentiality and accuracy when processing sensitive customer and claim information.
- Demonstrating reliability, flexibility, and adaptability when handling changing workloads and priorities.
Aircrew Records Specialist
Flexjet
Richmond Heights, OH
09.2024 - 04.2025
- Responsible for the oversight of the aircrew training records and qualification of the flight crewmembers.
- Maintain an updated and accurate record keeping system.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Assist in the process of switching company over from physical files to electronic records
- Provide monthly operational reports when requested by department managers and federal agencies in a timely manner.
Centralized Support Rep Sr (Document Management)
Progressive Insurance
Mayfield Village, Oh
01.2021 - 09.2024
- Prepare, Edit and review documents requested by claims reps.
- Successfully communicate with claims reps when additional information is needed.
- Meet all deadlines in a fast paced, team based work environment.
Centralized Support Rep (Exceptions Handling)
Progressive Insurance
Mayfield Village, OH
08.2019 - 01.2021
- Reviewed documents and researched using Progressive systems to assign to proper claims.
- Contacted Claims reps or faxed back to providers when additional information was needed.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Titles Clerk
Classic Auto Group
Mentor, OH
08.2018 - 07.2019
- Funded car deals by reviewing and sending proper documents to financial institutions.
- Finalized title paperwork by checking for accuracy and made corrections as necessary.
- Processed payments via check or online submission.
Draft Control Coordinator
Progressive Insurance
Mayfield Village, OH
06.2016 - 09.2017
- Conducted thorough reviews and updates of payment decisions to maintain operational efficiency within banking systems.
- Evaluated drafts for endorsement accuracy and compliance with standards.
- Maintained a high level of accuracy while handling multiple tasks and meeting strict processing deadlines.
- Resolved issues using Microsoft excel, Outlook, and internal systems to monitor
- Applied strong analysis and decision making skills to identify problems and determine appropriate resolutions.
- Contributed to a positive team environment by supporting colleagues during high volume periods and deadline driven projects
Education
BBA - Business Administration
Cleveland State University
Cleveland, OH12.2021
Skills
- Account Reconciliation
- Microsoft office suite
- Fraud detection
- Managing multiple priorities
- Draft review and Verification
Timeline
Centralized Support Representative-MAILROOM
Progressive Insurance
06.2025 - Current
Aircrew Records Specialist
Flexjet
09.2024 - 04.2025
Centralized Support Rep Sr (Document Management)
Progressive Insurance
01.2021 - 09.2024
Centralized Support Rep (Exceptions Handling)
Progressive Insurance
08.2019 - 01.2021
Titles Clerk
Classic Auto Group
08.2018 - 07.2019
Draft Control Coordinator
Progressive Insurance
06.2016 - 09.2017
BBA - Business Administration
Cleveland State University