Morgan Abbott
Hayden,ID
Summary
Proven leader at multiple establishments, adept in staff training and development, and enhancing customer satisfaction through meticulous attention to detail and effective problem-solving. Excelled in multitasking and prioritizing, achieving high sales performance and fostering teamwork. Demonstrates exceptional cash handling and employee motivation skills, significantly improving operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Retail Lead
Silverwood Theme Park Inc. Athol ID
05.2023 - 09.2024
- Introduced efficient communication channels among employees enhancing collaboration which resulted in improved problem-solving capabilities as a team.
- Achieved high sales performance through exceptional leadership, positive guest interactions, and effective staff management.
- Managed store stocking, cleanliness, and organization to achieve a presentable and welcoming environment.
- Delegated tasks efficiently.
- Supported guest and cast member needs.
- Provided expert information about park functions and locations.
Redemption Counter
Triple Play Family Fun Park
- Warmly welcomed customers upon approaching counter.
- Provided information regarding the establishment's layout, time schedule, and activities offered.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Ensuring customer safety and understanding while operating attractions.
Housekeeper
The Days Inn
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Lead Cashier
Hayden Discount Cinema
10.2023 - 04.2024
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Managed break times for all employees on shift.
- Delegated tasks to utilize time efficiently.
- Cleaned theaters using a range of movement and both heavy and light materials.
- Practiced clean and safe protocols while handling and serving food items.
Retail Cashier
Silverwood Theme Park Inc. Athol ID
06.2021 - 09.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
No Degree -
North Idaho College
Coeur D'Alene, IDHigh School Diploma -
Lakeland Senior High School
Rathdrum, ID06.2022
Skills
- Staff Training and Development
- Task Delegation
- Goal Setting and Achievement
- Employee Motivation
- Store maintenance
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Attention to Detail
- Time Management
- Customer Satisfaction
- Cash handling oversight
Timeline
Lead Cashier
Hayden Discount Cinema
10.2023 - 04.2024
Retail Lead
Silverwood Theme Park Inc. Athol ID
05.2023 - 09.2024
Retail Cashier
Silverwood Theme Park Inc. Athol ID
06.2021 - 09.2022
Redemption Counter
Triple Play Family Fun Park
Housekeeper
The Days Inn
No Degree -
North Idaho College
High School Diploma -
Lakeland Senior High School
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