Morgan Hessenflow
Baldwin,MO
Summary
I am a proven team leader and efficient multitasker, I enhanced customer satisfaction and productivity at Pizza Hut by mastering recipe adherence and fostering teamwork. Skilled in safe food handling and customer service, I effectively solved problems and maintained high standards of cleanliness, contributing to a positive work environment . Dynamic food service professional within fast food landscape. Driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques as well as safe food-handling standards, demonstrated across experience.
Overview
1
1
year of professional experience
Work History
Pizza Maker
Pizza Hut
02.2023 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Operated grills, fryers and ovens to cook food items.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Followed company recipes and production standards to satisfy customers.
- Received and stored food supplies, raw materials and other ingredients.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Learned new menu offerings and options easily to assist customers with selecting items.
Education
No Degree - Still in My Junior Year of Highschool
Parkway South
801 Hanna Rd, Manchester, MO 63021Skills
- Teamwork and Collaboration
- Customer Service
- Safe Food Handling
- Food Safety
- Heavy Lifting
- Flexible Schedule
- Equipment Cleaning
- Order Preparation
- Pizza Shaping
- Attention to Detail
- Ingredient Preparation
- Order Taking and Processing
- Customer Order Management
- Dough handling
- Food presentation
- Dependable and Responsible
- Supply Restocking
- Oven Operation
- Phone Etiquette
- Recipe Adherence
- Kitchen Equipment Operation
- Order Accuracy
- Sanitation Practices
- Product Stocking and Rotating
- Spoilage prevention
- Cleaning and sanitization
- Cooking
- Cash Handling
- Collaboration and Teamwork
- Food Preparation
- Problem-Solving
- Reliable and Responsible
Timeline
Pizza Maker
Pizza Hut
02.2023 - Current
No Degree - Still in My Junior Year of Highschool
Parkway South