Morgan Anderson
Charlotte,NC
Summary
As service professional, brings valuable experience in maintaining high standards of cleanliness and customer service. Proven ability to support team goals and adapt to changing needs, ensuring seamless operation. Known for reliability, effective communication, and strong attention to detail.
Overview
19
19
years of professional experience
Work History
Porter/Custodian
Service Master Cleaning
01.2025 - 04.2025
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Lead Housekeeping Aide
Asheville VA Medical Center
05.2017 - 05.2020
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
Housekeeping Aide
Salisbury VA Medical Center
04.2015 - 02.2017
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Dusted and polished surfaces to achieve attractive shine.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
Housekeeping Lead
Canandaigua VA Medical Center
10.2006 - 06.2011
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Developed comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Assisted management in hiring decisions by conducting interviews and selecting qualified candidates for open positions.
- Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
- Coordinated with maintenance staff to address any necessary repairs or upkeep promptly within guestrooms or common areas.
- Maintained proper documentation of completed tasks, providing a clear record of activities performed during each shift.
Education
Associate of Applied Science - Human Services
Asheville Buncombe Technical Community College
Asheville, NC05-2025
FAA Air Frame And Power Plant License - Aviation Maintenance Air Frame& Powerplant
Riverside School Of Aeronautics
Utica, NY01-1992
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Clean driving record
- Valid Driver's license
- Worksite safety
- Punctual and dependable
- Safety awareness
Timeline
Porter/Custodian
Service Master Cleaning
01.2025 - 04.2025
Lead Housekeeping Aide
Asheville VA Medical Center
05.2017 - 05.2020
Housekeeping Aide
Salisbury VA Medical Center
04.2015 - 02.2017
Housekeeping Lead
Canandaigua VA Medical Center
10.2006 - 06.2011
Associate of Applied Science - Human Services
Asheville Buncombe Technical Community College
FAA Air Frame And Power Plant License - Aviation Maintenance Air Frame& Powerplant
Riverside School Of Aeronautics
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