MORGAN BAILLIE
Oklahoma City,OK
Summary
Results driven and action-oriented client and sales management professional, in search of a position that is ever-changing and challenging. A caring and empathetic businessperson with high emotional intelligence that provides exceptional relationship and customer service. A decisive team leader and business manager with strong attention to detail and problem-solving skills who excels in positions with multiple tasks at hand, simultaneously. A successful salesperson with a passion for developing strong relationships with clients to aid in the most personalized sales experience. An experienced manager, with a management style that lends itself toward motivating and inspiring employees to provide an exceptional service by getting them to buy into the mission, vision, and values of the company. Offering over 10 years of sales, customer service, account relationship, and management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SALES AND TERRITORY REPRESENTATIVE
STRYKER
- Current
- Responsible for the success of each hospital and physician from implementation to post sale, where we continue to service the providers on a daily basis in order to promote continued use of our product
- Created a client-centric approach to ensure success and growth
- Competitively positioned the organization by implementing new sales plans and marketing strategies within the territory
- Drive growth by building a strong brand in account management and client services
- 2022 and 2023 Quota Achiever
- Educate physicians about products and their use in operative setting
- Present and negotiate financial contracts to C-suite and director level employees to strongly position Stryker above the competition
- Assist operating staff and physicians on set-up for surgical procedures
- Communicate with accounts about new products, product updates, and educational programs
- Cross-selling the company's entire product portfolio to assist other team members in sales and drive Stryker commitment across the full line of products
- Collaborate on cross-divisional transactions.
ATHLETE
USROWING
03.2020 - 01.2022
- USRowing national team athlete
HEAD OF FITNESS
ORANGETHEORY FITNESS- PORTLAND, ME
05.2017 - 03.2020
- Find and create opportunities for member connection and community, with the goal of retaining members due to their connection with the community and the fitness program
- Built a client base of almost 1200 members (average studio membership is 400)
- Responsible for building attendance and retaining current clientele; pulling reports to target low usage clients
- Handle member concerns/feedback in a professional, objective manner with the goal of resolution and retention
- Hire, develop, train, schedule, and supervise fitness coaches
- Follow up with cancelled memberships
- Re-explore and sell the experience to regain commitment
- Analyze utilization and predict need for additions to class schedule
- Document monthly and weekly key performance indicators on closing percentages and utilization for individual coaches, as well as the studio as a whole
- Reach out to first-time clients to follow up on their first class, answer any questions, and close them on a membership.
PRIMARY CARE SALES REPRESENTATIVE
ALLERGAN PHARMACEUTICALS
02.2016 - 05.2017
- Manage the Maine territory, marketing and selling a portfolio of Alzheimer's and IBS products to primary care providers, neurologists, gastroenterologists, and proctologists
- Meeting and exceeding sales goals in my target market
- Finished Quarter 4 2016 at 162% to goal for my lead product, top 2%/top 5 in the country
- Maintaining a budget
- Launching new products
- Providing excellent customer service, beyond the sale, by being a resource and product expert to providers and their staff
- Analyzing data to target and hyper frequent high-volume offices.
ASSISTANT BRANCH MANAGER
ENTERPRISE RENT-A-CAR
07.2013 - 02.2016
- Trained and developed new team members in alignment with branch service standards and objectives, putting a strong emphasis on customer service and sales
- Maximize operating profit and minimize costs
- Building relationships with accounts and presenting the value in converting their loaner vehicles/fleet to Enterprise rentals
- Target key accounts and potential businesses to increase growth
- Developed sales strategy to meet established sales objectives
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives, and management of 15+ team members.
Education
BACHELORS DEGREE - Sociology and Justice Studies
UNIVERSITY OF NEW HAMPSHIRE
05.2013
Skills
- Customer relations and service
- Account relationship management
- Team leadership/management
- Employee retention and satisfaction
- Strong written and verbal communication
- Process implementation
Certification
- ACE CERTIFIED PERSONAL TRAINER (SINCE 2016)
- AMERICAN HEART ASSOCIATION CPR/AED
Timeline
ATHLETE
USROWING
03.2020 - 01.2022
HEAD OF FITNESS
ORANGETHEORY FITNESS- PORTLAND, ME
05.2017 - 03.2020
PRIMARY CARE SALES REPRESENTATIVE
ALLERGAN PHARMACEUTICALS
02.2016 - 05.2017
ASSISTANT BRANCH MANAGER
ENTERPRISE RENT-A-CAR
07.2013 - 02.2016
SALES AND TERRITORY REPRESENTATIVE
STRYKER
- Current
BACHELORS DEGREE - Sociology and Justice Studies
UNIVERSITY OF NEW HAMPSHIRE