MORGAN BAILLIE
Oklahoma City,OK
Summary
Dynamic client and sales management professional with a strong track record in leading teams and enhancing customer experiences. Adept at driving sales growth through effective relationship building and coaching, while ensuring operational efficiency and compliance. Known for motivating teams to achieve organizational goals in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Associate Manager- Field Assets
Stryker
Oklahoma City, Oklahoma
08.2024 - Current
- Managed trial operations and field asset inventory programs to enhance customer evaluation processes.
- Oversaw review and approval of trial requests while ensuring compliance with program guidelines.
- Monitored and reported key business metrics, service levels, and operational performance to inform leadership decisions.
- Drove continuous improvement initiatives focused on efficiency and cost reduction.
- Coordinated cross-functional projects to streamline processes and optimize operational efficiency.
- Partnered with sales, marketing, service, distribution, and operations teams to ensure timely order fulfillment.
- Collaborated with sales teams to align operational strategies with customer needs.
- Supported executive decision-making through analysis and operational recommendations.
- Led performance reviews to provide feedback and support employee development initiatives.
- Developed and coached team members through ongoing training and performance management.
- Managed daily workflow of team members to meet organizational goals.
- Led trials team supporting endoscopy, sports medicine, and communications sales organizations.
SALES AND TERRITORY REPRESENTATIVE
STRYKER
01.2022 - 08.2024
- Serviced hospitals and physicians daily from implementation to post-sale, promoting continued product use and enhancing client satisfaction.
- Achieved sales quota for 2022 and 2023 by implementing targeted strategies.
- Developed client-centric strategies that fostered growth and increased product adoption.
- Competitively positioned the organization by implementing new sales plans and marketing strategies within the territory
- Built strong brand presence in account management and client services, contributing to overall territory growth.
- Proactively negotiated and presented financial contracts to C-suite and senior leadership to strongly position Stryker above the competition and expand territory sales
- Cross-sold the company's entire product portfolio to assist other team members in sales and drive Stryker commitment across the full line of products
- Communicate with accounts about new products, product updates, and educational programs
- Collaborated on cross-divisional transactions
- Onboarded and trained new territory counterparts as the team lead
ATHLETE
USROWING
03.2020 - 01.2022
- Competed as athlete for USRowing national team
- Recruited by United States Olympic Committee to learn new sport and compete on national team, showcasing adaptability and commitment
- Collaborated with coaches, nutritionists, and physiotherapists to enhance training strategies and support athlete development
- Fostered positive attitude and competitive spirit during training and gameplay, contributing to team morale and cohesion
- Applied discipline and sense of responsibility toward all team and personal activities
HEAD OF FITNESS
ORANGETHEORY FITNESS- PORTLAND, ME
05.2017 - 03.2020
- Created opportunities for member connection and community, enhancing retention through stronger ties to fitness program
- Established a robust client base of nearly 1200 members through targeted outreach efforts.
- Developed strategies to increase attendance and retain clientele by analyzing reports to identify and address low usage clients
- Resolved member concerns and feedback professionally, improving retention rates and member satisfaction
- Hired, developed, onboarded, scheduled, and supervised fitness coaches
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
- Analyzed utilization and predicted need for additions to studio schedule
- Documented monthly and weekly key performance indicators on closing percentages and utilization for individual coaches and the studio.
PRIMARY CARE SALES REPRESENTATIVE
ALLERGAN PHARMACEUTICALS
02.2016 - 05.2017
- Finished 2016 at 162% to goal for lead product, top 2%/top 5 in the country
- Managed the Maine territory, marketing and selling a portfolio of Alzheimer's and IBS products to primary care providers, neurologists, gastroenterologists, and proctologists
- Executed product launch campaigns, introducing new offerings to target markets and driving provider engagement.
- Delivered exceptional customer service, acting as a resource and product expert for providers and their staff.
- Facilitated upselling by cultivating productive, relationships with clients, doctors' office staff and clinical center personnel
- Managed budget to ensure accurate financial tracking and resource allocation.
ASSISTANT BRANCH MANAGER
ENTERPRISE RENT-A-CAR
07.2013 - 02.2016
- Directed daily operations to achieve business metrics, drive continuous improvement, and manage 15+ team members
- Trained and developed new team members in alignment with branch service standards and objectives, putting a strong emphasis on customer service and sales
- Maximized operating profit through effective cost management strategies
- Developed sales strategy to meet established sales objectives
- Targeted key accounts and potential businesses to increase growth
- Built relationships with accounts to demonstrate benefits of converting loaner vehicles to Enterprise rentals
Education
BACHELORS DEGREE - Sociology and Justice Studies
UNIVERSITY OF NEW HAMPSHIRE
Durham05-2013
Skills
- Account management
- Operational efficiency
- Cost reduction strategies
- Employee training
- Cross-functional collaboration
- Employee training
- Customer service
- Written communication
- Relationship building
- Adaptability
- Adaptability
Timeline
Associate Manager- Field Assets
Stryker
08.2024 - Current
SALES AND TERRITORY REPRESENTATIVE
STRYKER
01.2022 - 08.2024
ATHLETE
USROWING
03.2020 - 01.2022
HEAD OF FITNESS
ORANGETHEORY FITNESS- PORTLAND, ME
05.2017 - 03.2020
PRIMARY CARE SALES REPRESENTATIVE
ALLERGAN PHARMACEUTICALS
02.2016 - 05.2017
ASSISTANT BRANCH MANAGER
ENTERPRISE RENT-A-CAR
07.2013 - 02.2016
BACHELORS DEGREE - Sociology and Justice Studies
UNIVERSITY OF NEW HAMPSHIRE