Morgan Baker
Kansas City,MO
Summary
Dynamic manager with a proven track record at River Roll Skate Center, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved customer satisfaction. Skilled in time management and safety procedures, fostering a productive and safe environment for both employees and patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
River Roll Skate Center
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier
River Roll Fireworks
06.2022 - Current
- Seasonal position from June to July every year
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Snack Bar Attendant/Birthday Party Hostess
River Roll Skate Center
02.2022 - Current
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Collaborated with team members to ensure smooth operation of the snack bar during peak times.
- Managed inventory levels, minimizing stock shortages and reducing waste.
- Provided support during special events, ensuring seamless execution of catering services as needed.
Teaching Assistant Volunteer
Troost Elementry
08.2022 - 05.2023
- Regularly assessed student progress through quizzes, tests, and presentations, providing constructive feedback for continuous improvement.
- Improved student retention through the implementation of creative teaching strategies tailored to individual learning styles.
- Enhanced student comprehension by incorporating real-world examples and multimedia resources into lesson plans.
- Conducted one-on-one tutoring sessions with students requiring additional support outside of regular class hours.
- Provided targeted support for struggling students, leading to increased confidence and academic success.
- Monitored hallways during bathroom breaks and class changes.
- Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
Education
Bachelor of Science - Criminology
Rockhurst University
Kansas City, MOHigh School Diploma -
Kirksville High School
Kirksville, MO05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Conflict resolution
- Emergency response
- Safety procedures
Certification
- Food Handlers Certificate
Timeline
Manager
River Roll Skate Center
08.2023 - Current
Teaching Assistant Volunteer
Troost Elementry
08.2022 - 05.2023
Cashier
River Roll Fireworks
06.2022 - Current
Snack Bar Attendant/Birthday Party Hostess
River Roll Skate Center
02.2022 - Current
Bachelor of Science - Criminology
Rockhurst University
High School Diploma -
Kirksville High School
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