Morgan Barrett
Pasadena
Summary
Highly adaptable professional with a decade of experience in the service industry, currently pursuing an Associate’s degree in Criminal Justice. Demonstrates exceptional multitasking abilities under pressure, clear communication in high-stress environments, and management of high-volume calls and inquiries with precision and professionalism. Eager to transition into an Emergency Communications Specialist role to leverage strong problem-solving skills, meticulous attention to detail, and a commitment to public safety. Dedicated to enhancing community well-being by effectively coordinating emergency responses and ensuring seamless communication.
Overview
8
8
years of professional experience
Work History
Stylist
Sport Clips
01.2019 - Current
- Managed multiple priorities simultaneously while maintaining excellent service and clear communication.
- Enhanced team productivity by delegating tasks effectively among stylists according to their strengths and abilities.
- Handled high volume incoming calls, client demands, and conflict resolution.
Assistant Manager
Smart Self Storage
08.2017 - 01.2019
- Handled high-volume inbound and outbound calls daily, maintaining professionalism under pressure.
- Communicated effectively with diverse customers, gathering essential information quickly and accurately.
- Resolved conflicts calmly and efficiently while ensuring positive customer outcomes.
- Used computer systems to document interactions and relay critical information to relevant departments.
- Recognized for reliability, adaptability, and maintaining composure in fast-paced, high-stress environments.
Education
Associate of Applied Science - Criminal Justice
Rasmussen University
Bloomington, MN05-2026
Skills
- High-Volume Call & Information Handling
- Customer Service & Crisis Support
- Clear & Effective Verbal Communication
- Multi-Line Telephone
- Accurate Data Entry & Documentation
- Time Management & Prioritization
Timeline
Stylist
Sport Clips
01.2019 - Current
Assistant Manager
Smart Self Storage
08.2017 - 01.2019
Associate of Applied Science - Criminal Justice
Rasmussen University
Additional Information
- Availability: Flexible schedule; willing to work nights, weekends, and holidays
- Background: Clean record, Willing to obtain TCOLE Basic Telecommunicator Certification upon hire
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