Morgan Becham
Gray,GA
Summary
Adaptable banking professional with a background in financial services, sales, and customer service. Strong in relationship building, multitasking, and critical thinking. Experienced in guiding customers to the right solutions, supporting branch operations, and creating positive service experiences.
Overview
9
9
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
Gray, GA
01.2021 - Current
- Opened deposit, loan, and credit accounts while guiding customers through banking solutions
- Processed transactions accurately, including cash handling, deposits, withdrawals, and account maintenance
- Resolved customer inquiries by explaining fees, account features, and digital banking tools
- Identified referral opportunities for mortgages, lending, and investment services through customer conversations
- Educated customers on mobile banking, online bill pay, and fraud-prevention practices
- Supported branch team with daily operations, customer onboarding, and service recovery efforts
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Call Center Representative
GEICO
Macon, GA
02.2018 - 08.2019
- Handled inbound customer calls regarding billing, policy changes, and coverage questions with accuracy and professionalism.
- Resolved policyholder concerns by researching accounts, clarifying options, and delivering timely service solutions.
- Documented call details, updates, and follow-up actions in CRM systems to maintain accurate records.
- Guided customers through claims status, payment processing, and account adjustments using company procedures.
Secretary
Billy's Mobile Glass
Macon, GA
06.2017 - 12.2017
- Managed inbound calls and scheduled mobile glass appointments across multiple service routes.
- Coordinated daily technician dispatch, aligning customer locations, parts availability, and service windows.
- Processed customer paperwork, invoices, and work orders with accurate recordkeeping.
- Maintained filing systems for service histories, insurance documents, and client correspondence.
Education
GED -
Central Georgia Technical College
Macon, GABBA - Business
Central Georgia Technical College
Macon, GA05-2030
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Loans
- Business development
- Multitasking Abilities
- Critical thinking
Timeline
Financial Relationship Banker
Huntington National Bank
01.2021 - Current
Call Center Representative
GEICO
02.2018 - 08.2019
Secretary
Billy's Mobile Glass
06.2017 - 12.2017
GED -
Central Georgia Technical College
BBA - Business
Central Georgia Technical College