Morgan Blazek
Summary
Developed robust leadership and customer service skills in fast-paced environment, excelling in team management and customer satisfaction. Seeking to transition into new field where these transferrable skills can be leveraged to drive success. Dedicated to creating positive experiences and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Lead Customer Service Supervisor
Ashley Furniture Corp
01.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Front Desk Manager
Comfort Suites
01.2017 - 01.2019
- Perform Night Audit, check guests in and out, close out end of business day
- Run all reports for the nightly audit
- Clear schedules and organize small hotel events
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
Inventory Control and Sales Consultant
American Auto Sales
01.2014 - 01.2017
- Performed inventory control procedures, check in all cars from the auction purchases, load pictures on to website, greet all customers, help the sales associates, perform all administrative office work
- Answer all incoming calls
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Sales and Administrative Duties
Dunkin Donuts
01.2011 - 01.2014
- Ability to work all shifts, can open and close all shifts, banking procedures
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Degree -
Hillsborough Community College
Tampa, FLSkills
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Excellent time management skills
- Verbal and written communication
- Decision-making
- Cash handling
- Customer relations
- Adherence to high customer service standards
- Deadline oriented
- Meticulous attention to detail
Timeline
Lead Customer Service Supervisor
Ashley Furniture Corp
01.2019 - 01.2021
Front Desk Manager
Comfort Suites
01.2017 - 01.2019
Inventory Control and Sales Consultant
American Auto Sales
01.2014 - 01.2017
Sales and Administrative Duties
Dunkin Donuts
01.2011 - 01.2014
Degree -
Hillsborough Community College
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