MORGAN BOECKER
Richmond,VA
Summary
Dynamic professional transitioning from a start-up business as a restaurateur to pursue a career in urban planning and community development. With my operational expertise, leadership abilities, and interpersonal skills, I am looking forward to being able to contribute to the sustainable planning of a community's future.
Overview
7
7
years of professional experience
Work History
Partner & General Manager
Les Crepes
09.2017 - 08.2024
- Managed all aspects of a full-service restaurant, from concept creation to daily operations, to ensure a unique dining and customer-centric experience.
- Developed and implemented an onboarding, hiring, and training policy to improve efficiency throughout the restaurant.
- Led a team of 10-15 staff members, managed shifts, and maintained a positive work environment to ensure high levels of guest satisfaction.
- Oversaw and regulated the financial management of the restaurant, including bookkeeping, payroll management, and inventory management.
- Created and implemented social media strategies to increase customer engagement and foot traffic within the community.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
Education
Bachelor of Science - Urban and Regional Studies
Virginia Commonwealth University
01-2017
Skills
- SpotOn Point of Sales and Reports
- Linga Point of Sales
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Canva
- Marketing
- Project Management
- Branding
- Customer Relationship Management
- Cost Control
- Hiring procedures
- Staff Leadership
- Regulatory Compliance
Timeline
Partner & General Manager
Les Crepes
09.2017 - 08.2024
Bachelor of Science - Urban and Regional Studies
Virginia Commonwealth University
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