Leah Augliano
Aurora,CO
Summary
Utilize knowledge gained to obtain a position within a company, with room to advance and grow. Motivated Service Worker with exceptional social skills, communication abilities and customer service background of 19+ years.
Overview
19
19
years of professional experience
Work History
General Manager
The Brewery Bar III
02.2021 - Current
- Hiring, training and developing new employees
- Quickbooks: paying monthly bills to vendors
- Resolving customer issues and complaints
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw liquor inventory by ordering precise quantities and following trends to ensure low liquor cost
- Interacted well with customers to build connections and nurture relationships.
- Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
Manager, Bartender and Server
The Brewery Bar III
05.2004 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated good relationships with customers to ensure they become regulars customers.
- Engage with and serve over 100 customers per shift with above average check balance.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Supervisor
Toscana Hilton
05.2011 - 11.2011
- Overlook all restaurant employees and ensure that all guest are having the best experience possible
- Cash Stand- Making Starbucks drinks, dealing with the cash draw and all the paper work at the end of the shift
- Forecasting labor costs and dealing with liquor orders and costs
- Making weekly schedules for room service, servers, bartenders and bussers
- Proficient in using MICROS system and Kronos
- Hilton Restaurant including room service
Education
Bachelor of Science - Restaurant and Resort Management, Business Administration
Colorado State University
Skills
- Excellent people and communication skills
- High levels of motivation, problem solving and flexibility
- Ability to multi-task and manage time well
- Employee Coaching/ training/counseling, Handling customer complaints/ Table touches
- Skilled with point of sales systems: Kronos, Micros, Digital diner, Aloha, Spoton
- Schedule Preparation
- Sales
- Food and Beverage Management
- Labor and Liquor Cost Controls
Timeline
General Manager
The Brewery Bar III
02.2021 - Current
Restaurant Supervisor
Toscana Hilton
05.2011 - 11.2011
Manager, Bartender and Server
The Brewery Bar III
05.2004 - Current
Bachelor of Science - Restaurant and Resort Management, Business Administration
Colorado State University
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