Utilize knowledge gained to obtain a position within a company, with room to advance and grow. Motivated Service Worker with exceptional social skills, communication abilities and customer service background of 19+ years.
Overview
19
19
years of professional experience
Work History
General Manager
The Brewery Bar III
2021.02 - Current
Hiring, training and developing new employees
Quickbooks: paying monthly bills to vendors
Resolving customer issues and complaints
Managed team schedule with eye for coverage needs and individual strengths.
Oversaw liquor inventory by ordering precise quantities and following trends to ensure low liquor cost
Interacted well with customers to build connections and nurture relationships.
Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
Manager, Bartender and Server
The Brewery Bar III
2004.05 - Current
Served food and beverages promptly with focused attention to customer needs.
Cultivated good relationships with customers to ensure they become regulars customers.
Engage with and serve over 100 customers per shift with above average check balance.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Increased sales significantly by upselling higher-end products to customers.
Restaurant Supervisor
Toscana Hilton
2011.05 - 2011.11
Overlook all restaurant employees and ensure that all guest are having the best experience possible
Cash Stand- Making Starbucks drinks, dealing with the cash draw and all the paper work at the end of the shift
Forecasting labor costs and dealing with liquor orders and costs
Making weekly schedules for room service, servers, bartenders and bussers
Proficient in using MICROS system and Kronos
Hilton Restaurant including room service
Education
Bachelor of Science - Restaurant and Resort Management, Business Administration
Colorado State University
Skills
Excellent people and communication skills
High levels of motivation, problem solving and flexibility