Morgan Bridges
Houston,TX
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Stewart & Stevenson
08.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Sigma Supply of North America
05.2023 - 08.2024
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Parts Manager
All Star Truck Repair
12.2022 - 02.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Director or Sales and Project Management
Truck and Trailer Mobile Repair
05.2022 - 12.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Outside Sales Representative
Rush Enterprises
12.2021 - 05.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Account Manager
Performance Truck
08.2016 - 12.2021
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
Commercial Manager
AutoZone
01.2011 - 08.2016
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
Education
No Degree -
Tomball College
Tomball, TXHigh School Diploma -
Tomball High School
Tomball, TX05-2004
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Operations
- New account creation
- Business development and planning
Accomplishments
- Received the Americanism-Patriotism Award during my 4 years of NJROTC and was one of the most decorated cadets to have gone through the program.
Certification
- ASE Certification
- MACS 609 Certified
- Fruitland Pumps Vacuum System Certified
- Bendix Air Disc Brake Certified
- Haldex Air systems Certified
- TRP Air Disc Brake Certified
- Stemco Wheel End Certified
- REV HD Wheel Seal Certified
- Allison 3000/4000 Product Family Combined Overhaul Certified
Timeline
Account Manager
Stewart & Stevenson
08.2024 - Current
Account Manager
Sigma Supply of North America
05.2023 - 08.2024
Parts Manager
All Star Truck Repair
12.2022 - 02.2023
Director or Sales and Project Management
Truck and Trailer Mobile Repair
05.2022 - 12.2022
Outside Sales Representative
Rush Enterprises
12.2021 - 05.2022
Account Manager
Performance Truck
08.2016 - 12.2021
Commercial Manager
AutoZone
01.2011 - 08.2016
No Degree -
Tomball College
High School Diploma -
Tomball High School
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