Morgan Burns
Summary
Strategic Operations Leader with 10 years of experience in multi-site healthcare management. Expertise in coordinating executive travel, meetings, and budgets while enhancing cross-functional communication. Recognized for effective problem-solving and maintaining high standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager
Dental Group
Auburn, MA
01.2023 - Current
- Partner directly with the CEO and senior leadership team to support strategic initiatives, operational planning, and organizational goals.
- Coordinate travel arrangements, lodging, meeting logistics, and scheduling for providers, leadership personnel, and company representatives attending multi-office meetings and company-wide events.
- Manage complex schedules and operational priorities across multiple practice locations, ensuring efficient coordination of resources and personnel.
- Serve as a liaison between executive leadership, providers, and office teams to facilitate effective communication and project execution.
- Improved patient satisfaction through streamlined scheduling processes and enhanced office workflows.
- Oversee office budgets and financial performance, identifying cost-saving opportunities while maintaining high standards of service.
- Lead process improvement initiatives that increase productivity, strengthen accountability, and improve team performance.
- Maintain confidentiality when handling sensitive employee, financial, and operational information.
- Facilitated interviews and coordinated feedback among interview panels promptly.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Manager
42 North Dental
Worcester, MA
04.2019 - 01.2023
- Managed daily operations while balancing competing priorities and organizational objectives.
- Coordinated meetings, staff training programs, onboarding activities, and cross-departmental communications to ensure alignment and enhance team collaboration.
- Supported regional and executive leadership with operational planning, reporting, training initiatives, and practice performance management.
- Coordinated meetings, staff training programs, onboarding activities, and communications across multiple departments.
- Managed budgets, tracked expenses, and allocated resources to support business goals and optimize operational efficiency.
- Collaborated with marketing, facilities, clinical, and administrative teams to execute projects, enhancing organizational effectiveness and driving project success.
- Assisted in training interns and newly hired team members on office procedures and business systems.
- Maintained compliance with healthcare regulations and organizational policies while safeguarding confidential information.
Education
Dental Assisting Certificate -
Porter & Chester Institute
Worcester, MASkills
- Project management
- Budget Administration
- Schedule management
- Travel logistics
- Event coordination
- Cross-Functional Collaboration
- Process Improvement
- Office 365 proficiency
- Executive & Leadership Support
- Team leadership
- Organizational Communications
- Information confidentiality
Timeline
Manager
Dental Group
01.2023 - Current
Manager
42 North Dental
04.2019 - 01.2023
Dental Assisting Certificate -
Porter & Chester Institute