Morgan Burroughs
Austin,AR
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Enhanced service delivery and customer satisfaction through effective training and problem resolution. Cultivated a motivated workforce, driving sales growth and operational efficiency while maintaining compliance with safety standards.
Overview
16
16
years of professional experience
Work History
General Manager
McDonald's
05.2024 - Current
- Assisted in developing operational strategies to enhance service delivery and customer satisfaction.
- Supported daily management tasks, ensuring adherence to company policies and procedures.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Engaged in staff training sessions to promote understanding of company standards and expectations.
- Monitored inventory levels, facilitating timely ordering and restocking of essential supplies.
- Participated in performance reviews, contributing insights to help drive employee growth and development.
- Maintained accurate documentation of operations, supporting compliance with regulatory requirements.
- Contributed to team meetings, sharing ideas for process improvements and operational enhancements.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Balanced cash register at shift end, ensuring accuracy in daily sales reports.
- Maintained cleanliness and organization of checkout area to ensure safe environment.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Shift Manager
McDonald's
03.2020 - 05.2024
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained new crew members on operational procedures and customer service excellence.
- Managed inventory levels, ordering supplies to maintain optimal stock availability.
- Coordinated staff schedules to align with peak business hours for efficiency.
- Implemented quality control measures, enhancing product consistency and customer satisfaction.
- Resolved customer complaints promptly, ensuring positive dining experiences and loyalty.
- Monitored team performance, providing feedback to improve service delivery and teamwork.
- Conducted regular training sessions to promote adherence to company standards and policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Shift Manager
McDonald's
01.2018 - 02.2020
- Supervised team operations during shifts to ensure efficient service delivery.
- Trained new employees on food preparation and customer service protocols.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented quality control measures to uphold food safety standards.
- Conducted shift evaluations to identify areas for operational improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
Shift Manager
McDonald's
02.2014 - 05.2018
- Supervised team operations during shifts to ensure efficient service delivery.
- Trained new employees on food preparation and customer service protocols.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Cashier
Kights Foods
07.2009 - 10.2013
- Operated cash register efficiently, processing customer transactions accurately.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to ensure timely restocking of shelves and displays.
Education
No Degree - Business Administration And Management
Capella University
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff training
- Administrative skills
- Motivation
- Schedule management
- Succession planning
Timeline
General Manager
McDonald's
05.2024 - Current
Shift Manager
McDonald's
03.2020 - 05.2024
Shift Manager
McDonald's
01.2018 - 02.2020
Shift Manager
McDonald's
02.2014 - 05.2018
Cashier
Kights Foods
07.2009 - 10.2013
No Degree - Business Administration And Management
Capella University