Morgan Burttram
Anniston,AL
Summary
Personable and results-oriented individual with a strong understanding of accounting principles and financial analysis. Proficient in the preparation and interpretation of financial statements, coupled with advanced skills in Excel and financial modeling. Committed to delivering accurate financial reporting and insightful analysis that supports informed decision-making and contributes to organizational growth.
Overview
2
2
years of professional experience
Work History
Service Provider Specialist
Community Action Agency
Anniston, AL
03.2024 - Current
- Managed communications and provided support for up to 300 clients monthly, demonstrating strong multitasking and organizational abilities.
- Maintained accuracy in financial transactions by managing check labeling processes, guaranteeing proper allocation of funds to designated recipients.
- Accountable for the secure handling of confidential personal federal documents (e.g., Social Security Cards, Federal IDs, birth certificates), ensuring compliance and data integrity.
- Collaborated effectively with colleagues and administration to streamline processing workflows, contributing to timely completion of tasks and improved efficiency.
Assistant Manager
Hibbets
Anniston, AL
10.2023 - 03.2024
- Ensured operational efficiency and security by managing store opening and closing protocols, including precise reconciliation of cash drawers and safe counts.
- Managed inventory processes, including accurate product counts and meticulous tracking, to ensure optimal stock levels across store fronts.
- Demonstrated outstanding customer engagement, evidenced by perfect scores on 90% of customer feedback surveys regarding service interactions.
- Provided comprehensive instruction to new hires (up to 10 per cohort) on store protocols and customer interaction skills, ensuring consistent service standards.
Manager in Training (MIT)
Tower Loan
Anniston, Alabama
06.2023 - 10.2023
- Oversaw client financial data, including credit reports, portfolios, and assets, ensuring proper record-keeping and confidentiality.
- Supervised and directed subordinates, ensuring consistent adherence to established store procedures and performance standards.
- Delivered exceptional client service by maintaining professional demeanor and effectively addressing all inquiries with thorough and easily understandable explanations.
- Implemented strategies to enhance service delivery by soliciting and incorporating client feedback and identifying areas for instructional improvement.
Education
Associates - Accounting
Southern New Hampshire University
Online10-2025
High School Diploma -
Elmira High School
Elmira, NY06.2017
Skills
- Effective time management
- Exceptional communication
- Data entry
- Expense monitoring
- Analytical thinking
- Task prioritization
Languages
English
Native or Bilingual
Awards
- Southern New Hampshire University: Honor Roll, Named to Southern New Hampshire University’s Honor Roll for the 2024 (Jul-Aug) term
- Kyle Decker Award, Showing exceptional leadership, willing to lend a helping hand during trying and testing times.
Timeline
Service Provider Specialist
Community Action Agency
03.2024 - Current
Assistant Manager
Hibbets
10.2023 - 03.2024
Manager in Training (MIT)
Tower Loan
06.2023 - 10.2023
High School Diploma -
Elmira High School
Associates - Accounting
Southern New Hampshire University
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