Morgan Bush
Ilion,NY
Summary
Passionate leader and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and positive demeanor. Motivated to maintain stakeholder satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Quality Engineer
Collins Aerospace
05.2022 - Current
- Liaised with clients to gather requirements and deliver tailored solutions that met their unique needs while adhering to industry standards.
- Acted as agent between program teams and senior leadership, presenting progress updates and recommendations for addressing identified challenges.
- Tracked quality issues with external customers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Supported contract creation and review to ensure company and customer alignment
Quality Manager
The Fountainhead Group, Inc.
01.2021 - 06.2022
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manufacturing Operations Manager
Bristol Myers Squibb
01.2020 - 01.2021
- Achieved aggressive production and quality requirements for Purification - downstream product.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering limitations and time constraints.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Evaluated employee performance regularly, offering feedback and coaching for continuous improvement in skills and output levels.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
Validation- Associate Scientist/Engineer
Bristol Myers Squibb
10.2018 - 01.2020
- Developed and validated analytical methods to ensure accurate results for various laboratory equipment.
- Documented all processes during experiments, keeping meticulous notes of changes that were unexpected.
Metrology Technician
Bristol Myers Squibb
04.2017 - 10.2018
- Diagnosed, repaired, and calibrated laboratory and pharmaceutical manufacturing equipment.
- Performed and maintained department calibration standards according to schedule.
Education
MBA - Healthcare Management
Utica University
Utica, NY12.2019
Bachelor of Science - Biology
Utica University
Utica, NY05.2015
Skills
Quality Assurance
Root cause corrective action
Internal Auditor
Microsoft Office
Customer Management
Staff Motivation
Operations Management
Employee Scheduling
Administrative Skills
Contract Negotiations
Certification
AS9100 Internal Auditor
Timeline
Program Quality Engineer
Collins Aerospace
05.2022 - Current
Quality Manager
The Fountainhead Group, Inc.
01.2021 - 06.2022
Manufacturing Operations Manager
Bristol Myers Squibb
01.2020 - 01.2021
Validation- Associate Scientist/Engineer
Bristol Myers Squibb
10.2018 - 01.2020
Metrology Technician
Bristol Myers Squibb
04.2017 - 10.2018
MBA - Healthcare Management
Utica University
Bachelor of Science - Biology
Utica University