Morgan Cantwell
Odessa,FL
Summary
Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
10
10
years of professional experience
Work History
Office Administrator
Cantwells Custom Creations
Aztec, NM
06.2018 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Assisted with coordination and hosting of company events.
Phlebotomist
San Juan Regional - Farmington, NM, CERNER
Aztec, NM
10.2020 - 02.2021
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Monitored patients for reactions and verified sample quality.
- Packaged and shipped specimens to central lab daily.
- Obtained blood specimens by performing venipunctures and finger sticks10 times per day
Linda Harris
Aztec Resturant
Aztec, NM
01.2013 - 06.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Phlebotomy - Phlebotomy
San Juan College
Farmington, NM10.2020
Massage Therapy - Massage Therapy
UCMT
Salt Lake City, UT01.2005
High School Diploma -
Life School
Aztec, NM05.1999
Skills
- Financial Services Support
- Office Management
- Staff Training
- Report Preparation and Analysis
- Intuit QuickBooks
- Inbound Phone Call Handling
- Payroll Preparation
- Payroll Administration
- Effective Written and Verbal Communication
- Problem-Solving Techniques
- Customer Service and Rapport
- Menu Memorization and Presentation
- Warm and Friendly
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Team Player
- Billing and Payment Processing
- Vacuum Tube and Syringe Use
- Patient Relations
- Butterfly Venipuncture
- Blood Culturing
- Hemoglobin Testing
- Sharps Collection
- Equipment and Instrument Sterilizatoin
- Information Gathering
- Patient Identification
Timeline
Phlebotomist
San Juan Regional - Farmington, NM, CERNER
10.2020 - 02.2021
Office Administrator
Cantwells Custom Creations
06.2018 - Current
Linda Harris
Aztec Resturant
01.2013 - 06.2018
Phlebotomy - Phlebotomy
San Juan College
Massage Therapy - Massage Therapy
UCMT
High School Diploma -
Life School