Morgan Carter
San Marcos,Texas
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Skillful in instructing clients on proper lifting techniques and educating clients on health and wellness. Strong background in customer service, management, and sales looking to expand my experience within the fitness industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager in Training
Journeys
02.2022 - 02.2024
- Developed and implemented training plans for new employees.
- Provided coaching and mentoring to team members on a regular basis.
- Established objectives for individual departments and monitored their progress towards achievement of those goals.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Enhanced leadership abilities through training and hands-on task completion.
Assistant Manager
Journeys
11.2021 - 02.2022
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Sales Lead
Journeys
06.2021 - 11.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Part Time Sales Associate
Journeys (Genesco)
02.2021 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
Marketing Mentor
Modern Nature
05.2019 - 01.2021
- Ran my own business
- Networked and worked with hundreds of clients and employees per week
- Collaborated with internal teams to ensure that all marketing initiatives are aligned with the overall business objectives.
- Kept track of all of my customers and down lines order/shipments.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect, and understanding of different perspectives.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Education
Bachelor of Science - anthropology and psychology
Texas State University
San Marcos, TX06-2025
High School Diploma -
Cypress Creek High School
Houston, TX06-2018
Skills
- Time-management
- Adaptability
- Attention to details
- Collaboration
- Team Leadership
- Exceptional Customer Service
- Problem solving
- Communication Skills
- Policy and Procedure Adherence
- Strength training
- Passion for fitness
- Motivational Coaching
Certification
NASM Certified Personal Trainer
CPR and AED Certified
Timeline
Manager in Training
Journeys
02.2022 - 02.2024
Assistant Manager
Journeys
11.2021 - 02.2022
Sales Lead
Journeys
06.2021 - 11.2021
Part Time Sales Associate
Journeys (Genesco)
02.2021 - 06.2021
Marketing Mentor
Modern Nature
05.2019 - 01.2021
Bachelor of Science - anthropology and psychology
Texas State University
High School Diploma -
Cypress Creek High School