RENAE BRIDGER
Bentonville,AR
Summary
Dynamic professional with a proven track record at excelling in CRM and data analysis. Skilled in fostering strategic partnerships and delivering impactful presentations, I drive project success and enhance client satisfaction through critical thinking and effective communication. Committed to achieving results and optimizing processes for sustained growth.
Overview
10
10
years of professional experience
Work History
Sr. Professional Service Specialist
1WorldSync
Bentonville, AR
09.2021 - Current
- Specialist in customer-facing applications, serving as an expert on CRM, PIM, and eComm platforms.
- Develop and sustain strategic partnerships with crucial stakeholders and clients within the organization.
- Verbal and written communication proficiency, presentation expertise, and the ability to communicate effectively with individuals from diverse social, cultural, economic, and educational backgrounds.
- Confidently addressing executive-level audiences, and conveying intricate technical programs in an accessible manner.
- Background in e-commerce or programs involving channel partners.
- Ability to analyze and interpret data into meaningful narratives, and actionable outcomes.
- Evaluate program risks, foresee potential challenges, and implement escalation management as needed.
- Lead customer data integration implementations as a Project Manager, offering strategic project oversight, recommendations, and support across various topics, including standards and implementation inquiries.
- Coordinate and conduct training sessions and project meetings for both new and existing customers, using telephone and web conferencing tools.
- Clarify customer expectations, and follow up with clients after training to ensure their success.
- Offer guidance and support on attributes, while delivering thorough attribute analysis services to customers.
- Critical thinking and relational abilities.
- Identify chances to disseminate new insights within the team, and generate supporting documentation to promote best practices.
- Strive to enhance team best practices by applying lessons learned from past engagements.
Key Account Manager
SGS North America Inc.
Bentonville, AR
08.2020 - 09.2021
- Created avenues for revenue growth in global accounts aligned with Walmart and Sam’s Club
- Formulated, conveyed, and executed client-specific global Standard Operating Procedures (SOPs)
- Fostered collaborative relationships with vendors associated with Walmart and Sam’s Club
- Acted as a liaison between client, technical, and operations teams
- Recognized and addressed client inquiries and needs via phone and email
Project Manager
Acosta/Vine Direct Agency
Rogers, AR
04.2019 - 01.2020
- Oversaw the entire development and execution of projects with the Sam’s Club Category Team
- Defined project scope, goals, and deliverables in collaboration with management and stakeholders to align with business objectives
- Created comprehensive project plans and communication documents, including client communications
- Clearly communicated project expectations to team members and stakeholders in a timely manner
- Managed relationships with diverse vendors and addressed issues and conflicts within the project team
- Planned and scheduled project timelines and milestones, forecasting project deliverables
- Developed and delivered progress reports, requirements documentation, and presentations
- Organized and analyzed data from various sources, such as IRI, Nielsen, Spectra, POS data, etc
- Established, developed, and nurtured key business relationships crucial to the project’s success
Client Solutions Partner
Pace Communications
Bentonville, AR
02.2019 - 03.2019
- Upheld elevated levels of client satisfaction by closely overseeing the day-to-day progress of deliverables, ensuring timely and precise execution
- Implemented communication plans, aligning tactics with ongoing content trackers, editorial calendars, and creative teams across internal channels and workstreams
- Maintained regular client communication through calls, presentations, and cross-functional on-site interactions
Marketing & Events Manager
Pig Trail Harley-Davidson
Rogers, AR
01.2018 - 02.2019
- Accountable for devising tactics and programs to generate interest, demand, and recognition for the company’s products through PR, Product Marketing, Advertising, Strategic Relationships, and Channel Marketing
- Actively engaged in implementing innovative marketing strategies to ensure the company’s product is driven by demand
- Collaborates closely with the Marketing team and other departments to achieve the optimal combination of features, positioning, and pricing
- Takes charge of all aspects of event planning, organization, booking, and building corporate relationships
Sr. Business Coordinator
Schawk Retail Marketing
Bentonville, AR
08.2015 - 12.2017
- Representing Private Brands, managed projects from estimation to completion within assigned categories
- Fostered connectivity between category, sales, and marketing to ensure prompt execution
- Resolved intricate problems utilizing strong technical expertise
- Cultivated client relationships, ensuring the delivery of high-quality services and solutions
- Coordinated the efforts of other employees with similar duties
- Acted as the primary day-to-day contact for clients, suppliers, external partners, and Client Growth teams, providing timely responses to all inquiries
- Established robust internal partnerships and collaborated across the business
- Supported the team by contributing at any level and effectively working across the organization to meet business needs
- Participated in client meetings as necessary, serving as a Subject Matter Expert on production processes, timelines, etc
- Upholding high-quality standards in all client deliverables
Education
Bachelor's - Business Management
University of Phoenix
Rogers, AR01.2011
Skills
- Retail Link, Supplier One
- Google Workspace applications
- CRM software
- Customer relationship management (CRM)
- Microsoft Office
- E-commerce platforms
- Data analysis
- Project management
- Customer relationship management
- Client support
- Strategic partnerships
- Program evaluation
- Microsoft Office Suite
Timeline
Sr. Professional Service Specialist
1WorldSync
09.2021 - Current
Key Account Manager
SGS North America Inc.
08.2020 - 09.2021
Project Manager
Acosta/Vine Direct Agency
04.2019 - 01.2020
Client Solutions Partner
Pace Communications
02.2019 - 03.2019
Marketing & Events Manager
Pig Trail Harley-Davidson
01.2018 - 02.2019
Sr. Business Coordinator
Schawk Retail Marketing
08.2015 - 12.2017
Bachelor's - Business Management
University of Phoenix