Morgan Causey
Leland,NC
Summary
I consider myself a responsible and orderly person, looking to build on my current skills and abilities to better myself in a wide range of opportunities. I possess strong communication skills, and the strength of developing customer/client relationships on a long term basis.
Overview
15
15
years of professional experience
Work History
Nail Technician
Unwind Nails & Bar
Wilmington, NC
11.2019 - Current
- Provided general customer service through friendly interactions with clients face-to-face, listening to concerns, and satisfying needs in a timely manner, all while paying close attention to detail.
- Built a repeat client base to increase profits and stabilize cash flow.
- Performed administrative duties, such as scheduling appointments through "Booksy," a booking system widely used by different companies, and taking payments for my own personal clients, as well as other technicians' clients through "Infinity," a local merchant service.
Nail Technician
A+ Nails
Wilmington, NC
04.2017 - 11.2019
- Provided excellent customer service through friendly interactions with clients.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Responded promptly to customer inquiries and complaints.
- Scheduled client appointments, and accepted cash and credit payments through a merchant service.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
Food Service Worker
K & W Cafeteria
Wilmington, NC
10.2015 - 04.2017
- Line server/ take out
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned kitchen areas, equipment and utensils.
Housekeeping Team Leader
Five Star Cleaning Service
Wilmington, NC
06.2012 - 02.2015
- General Housekeeping.
- Commercial and residential properties.
- Construction cleans.
- Key holder.
Food Server
Eddie Romanelli's
Leland, NC
04.2010 - 01.2015
- Customer service.
- Answering phones, making reservations, entering, and preparing take-out orders.
- Ensuring orders were efficiently and accurately prepared before being taken out to tables. stepping in where needed in front-of-house duties.
Education
Graduate Certificate - Manicurist Program
Brunswick Community College
Bolivia, NC03-2016
High School Diploma -
Topsail High School
Hampstead, NC05-2004
Some College (No Degree) - General Studies
Cape Fear Community College
Wilmington, NCSome College (No Degree) - General Studies
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Appointment scheduling
- Payment processing
- Communication skills
- Attention to detail
- Time management
- Client service quality
- Client retention
- Problem solving
- Computer Literacy
LANGUAGES
- English
References
References available upon request.
Timeline
Nail Technician
Unwind Nails & Bar
11.2019 - Current
Nail Technician
A+ Nails
04.2017 - 11.2019
Food Service Worker
K & W Cafeteria
10.2015 - 04.2017
Housekeeping Team Leader
Five Star Cleaning Service
06.2012 - 02.2015
Food Server
Eddie Romanelli's
04.2010 - 01.2015
Graduate Certificate - Manicurist Program
Brunswick Community College
High School Diploma -
Topsail High School
Some College (No Degree) - General Studies
Cape Fear Community College
Some College (No Degree) - General Studies
Central Piedmont Community College
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