Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Morgan Chappelle

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Carenet Health
12.2022 - Current
  • Handle inbound and outbound calls, email, fax and other administrative tasks using Salesforce computer system.
  • Answers all inquiries from patients, customers and third party vendors.
  • Contacts health plans and verifies patient insurance information and updates patient information in CRM computer system
  • Receive and process requests for patient health information and maintain confidentiality and security with all privileged information.

Customer Service Representative II

HireRight
08.2021 - 03.2022
  • Support employers by providing background checks for potential candidates for employment via live chat, phone, and emails
  • Work closely with the operations teams to identify features and tools the customers needs
  • Help customers setup new accounts with the company using Salesforce and CRM computer systems

Telesales Representative

SP Data Digital
01.2021 - 09.2021
  • Handle inbound and outbound calls, scheduled appointments, and accurately documented tax information within the CRM software system

Data Entry Clerk

Domino's Supply Chain Center
11.2020 - 02.2021
  • Enter data into appropriate fields in databases, records, and files
  • Transferring data from paper formats via computer
  • Perform other office duties.

Customer Service Associate

Conduent
07.2020 - 10.2020
  • Use customer service and problem solving skills to understand and solve complex customer technical issues, navigate multiple software applications, and provide positive conflict resolution for frustrated customers

Customer Service Representative

MAXIMUS Inc.
03.2020 - 07.2020
  • Provide Census information, handle inbound and outbound calls, conduct interviews, input data entry into computer, complete Census forms

Captioning Assistant

Communication Service for the Deaf
05.2019 - 02.2020
  • Provide captions for clients using voice recognition software via telephone

Data Entry Clerk (Temporary)

Exela Technologies
01.2019 - 04.2019
  • Input tax data into computer and complete forms that appear in database
  • Manipulate, edit, and proofread current and new entries for database accuracy.

Education

CNA, EKG, And Venipuncture Certification - Health Science

Midlands Technical College
Columbia, SC
05.2018

High School Diploma -

Irmo High School
Irmo, SC
06.2011

Skills

  • Customer service
  • Computer skills
  • Technical Support
  • Problem Resolution
  • Typing 75 WPM

Additional Information

References available upon request.

Timeline

Customer Service Representative

Carenet Health
12.2022 - Current

Customer Service Representative II

HireRight
08.2021 - 03.2022

Telesales Representative

SP Data Digital
01.2021 - 09.2021

Data Entry Clerk

Domino's Supply Chain Center
11.2020 - 02.2021

Customer Service Associate

Conduent
07.2020 - 10.2020

Customer Service Representative

MAXIMUS Inc.
03.2020 - 07.2020

Captioning Assistant

Communication Service for the Deaf
05.2019 - 02.2020

Data Entry Clerk (Temporary)

Exela Technologies
01.2019 - 04.2019

CNA, EKG, And Venipuncture Certification - Health Science

Midlands Technical College

High School Diploma -

Irmo High School

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