Morgan Chappelle
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Carenet Health
2022.12 - Current
- Handle inbound and outbound calls, email, fax and other administrative tasks using Salesforce computer system.
- Answers all inquiries from patients, customers and third party vendors.
- Contacts health plans and verifies patient insurance information and updates patient information in CRM computer system
- Receive and process requests for patient health information and maintain confidentiality and security with all privileged information.
Customer Service Representative II
HireRight
2021.08 - 2022.03
- Support employers by providing background checks for potential candidates for employment via live chat, phone, and emails
- Work closely with the operations teams to identify features and tools the customers needs
- Help customers setup new accounts with the company using Salesforce and CRM computer systems
Telesales Representative
SP Data Digital
2021.01 - 2021.09
- Handle inbound and outbound calls, scheduled appointments, and accurately documented tax information within the CRM software system
Data Entry Clerk
Domino's Supply Chain Center
2020.11 - 2021.02
- Enter data into appropriate fields in databases, records, and files
- Transferring data from paper formats via computer
- Perform other office duties.
Customer Service Associate
Conduent
2020.07 - 2020.10
- Use customer service and problem solving skills to understand and solve complex customer technical issues, navigate multiple software applications, and provide positive conflict resolution for frustrated customers
Customer Service Representative
MAXIMUS Inc.
2020.03 - 2020.07
- Provide Census information, handle inbound and outbound calls, conduct interviews, input data entry into computer, complete Census forms
Captioning Assistant
Communication Service for the Deaf
2019.05 - 2020.02
- Provide captions for clients using voice recognition software via telephone
Data Entry Clerk (Temporary)
Exela Technologies
2019.01 - 2019.04
- Input tax data into computer and complete forms that appear in database
- Manipulate, edit, and proofread current and new entries for database accuracy.
Education
CNA, EKG, And Venipuncture Certification - Health Science
Midlands Technical College
Columbia, SC05.2018
High School Diploma -
Irmo High School
Irmo, SC06.2011
Skills
- Customer service
- Computer skills
- Technical Support
- Problem Resolution
- Typing 75 WPM
Additional Information
References available upon request.
Timeline
Customer Service Representative
Carenet Health
2022.12 - Current
Customer Service Representative II
HireRight
2021.08 - 2022.03
Telesales Representative
SP Data Digital
2021.01 - 2021.09
Data Entry Clerk
Domino's Supply Chain Center
2020.11 - 2021.02
Customer Service Associate
Conduent
2020.07 - 2020.10
Customer Service Representative
MAXIMUS Inc.
2020.03 - 2020.07
Captioning Assistant
Communication Service for the Deaf
2019.05 - 2020.02
Data Entry Clerk (Temporary)
Exela Technologies
2019.01 - 2019.04
CNA, EKG, And Venipuncture Certification - Health Science
Midlands Technical College
High School Diploma -
Irmo High School