Morgan Conner
Jacksonville ,AL
Summary
Accomplished Cosmetologist and Salon Owner with a proven track record of enhancing client satisfaction and retention at Genesis Salon & Spa. Expert in social media promotion and customer service, increasing salon revenue through strategic marketing and exceptional service. Skilled in both relationship building and business management, consistently delivering high-quality, personalized beauty solutions.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Radiant You Salon
Anniston, AL
10.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cosmetologist Salon Owner
Genesis Salon & Sap
Anniston, AL
03.2021 - 10.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
- Used social media platforms to promote salon and services.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
Cosmetologist
All About You Hair & Nails
Alexandria, AL
03.2012 - 03.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
Cosmetology Instructor
The Martin Academy
Anniston, AL
01.2020 - 11.2020
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Planned both theory and practical lessons for Number students.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Followed State curriculum accurately with detailed lesson plans.
- Regularly collaborated with colleagues to share best practices or identify areas for curriculum enhancement, ensuring a top-quality educational experience for students.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Planned and documented programs of study meeting individual needs and abilities of students.
Education
None - Criminal Justice
Jacksonville State University
Jacksonville, ALCosmetology Instructor - Educational, Instructional, And Curriculum Supervision
The Martin Academy
Anniston, AL08.2020
High School Diploma -
Ohatchee High School
Ohatchee, AL05.2018
Cosmetology - Cosmetology Education
Beauty Enterprise
Anniston, AL02.2012
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Social Media Promotion
- Decision-Making
- Reflective listening
- Relationship building and management
- Issue Resolution
- Selling and Upselling
- Administrative Procedures
- Workspace Organization
- Payment Processing
- Desktop and Laptop Computers
- Schedule Management
- Appointment Scheduling
- Cash Register Operation
- Business Management
Timeline
Cosmetologist
Radiant You Salon
10.2023 - Current
Cosmetologist Salon Owner
Genesis Salon & Sap
03.2021 - 10.2023
Cosmetology Instructor
The Martin Academy
01.2020 - 11.2020
Cosmetologist
All About You Hair & Nails
03.2012 - 03.2021
None - Criminal Justice
Jacksonville State University
Cosmetology Instructor - Educational, Instructional, And Curriculum Supervision
The Martin Academy
High School Diploma -
Ohatchee High School
Cosmetology - Cosmetology Education
Beauty Enterprise