Morgan Cooper
Bluffton,SC
Summary
Client-focused professional with expertise in client management and business operations. Proven ability to enhance operational efficiency and client satisfaction in high-pressure environments. Experienced in relationship building, inventory management, and marketing strategy implementation. Committed to fostering teamwork and upholding service standards.
Overview
8
8
years of professional experience
Work History
OWNER
MJ Beauties
Juneau, AK
12.2022 - 05.2025
- Founded and operated eyelash extension business, managing client services, scheduling, marketing, and finances to ensure customer satisfaction.
- Developed loyal client base through high-quality service, strict hygiene standards, and personalized beauty solutions that enhanced client experience.
- Oversaw daily operations and inventory management while maintaining active social media presence to promote brand awareness.
SERVER/ WAITRESS
Bowl of Pho
Juneau, AK
12.2022 - 11.2023
- Delivered attentive, friendly service to enhance customer experience in fast-paced Vietnamese restaurant.
- Took orders and delivered food and beverages, ensuring guest satisfaction during dining experience.
- Maintained cleanliness and organization of dining and service areas, upholding health and safety standards.
- Worked collaboratively with kitchen and front of house staff to ensure smooth service.
- Accurately handled guest checks; Processed cash and credit card payments and efficiently closed out tables.
FRONT DESK RECEPT IONIST
Hand and Stone Massage and Facial Spa
Bellevue, WA
01.2022 - 11.2022
- Managed front desk operations, maintaining accurate records and updating guest information to support efficient service.
- Greeted guests, facilitating smooth check-ins and check-outs to enhance guest experience.
- Coordinated appointments, ensuring timely service for clients to improve satisfaction.
- Answered phone calls and directed inquiries to the appropriate department.
- Maintained a clean and organized front desk area.
Janitorial
Space Unlimited
Juneau, Alaska
10.2017 - 08.2021
- Performed routine deep cleaning of high-traffic areas to uphold cleanliness and safety standards.
- Checked inventory levels and stocked supplies throughout the facility to ensure availability. throughout the facility to meet expected demands.
- Managed stability of building keys, master keys, and access cards to ensure secure access.
Customer Service Representative
The Alaska Club
Juneau, Alaska
04.2020 - 08.2020
- Welcomed guests, answered questions, and anticipated service needs to enhance guest experience.
- Managed cash accountability by opening and closing registers and reconciling transactions to ensure accuracy.
- Followed and upheld company policies and cleaning procedures to maintain service quality and safety standards.
Education
Certificate - Cosmetology
Gene Juarez Academy North Seattle
Mountlake Terrace, WA11-2022
Certification - Eyelash Extensions
Gene Juarez Academy North Seattle
Mountlake Terrace, WA11-2022
High School Diploma -
Juneau Douglas High School
Juneau, AK05-2021
Skills
- Client management
- Client appointment coordination
- Sales transaction management
- Social media marketing
- Budget management
- Inventory management
- Health and safety compliance
- Team collaboration
- Attention to detail
- Effective communication
- Adaptability
- Problem solving
- Client relationship management
Awards & acknowledgments
Cosmetology License 11/2022 - current, Eyelash Extension Certification 11/2022, JDHS Dance Team 2017-2020, DTU National Championship 2019 - JDHS Dance Team, TAFY Dance Team 2012-2018
Timeline
OWNER
MJ Beauties
12.2022 - 05.2025
SERVER/ WAITRESS
Bowl of Pho
12.2022 - 11.2023
FRONT DESK RECEPT IONIST
Hand and Stone Massage and Facial Spa
01.2022 - 11.2022
Customer Service Representative
The Alaska Club
04.2020 - 08.2020
Janitorial
Space Unlimited
10.2017 - 08.2021
Certificate - Cosmetology
Gene Juarez Academy North Seattle
Certification - Eyelash Extensions
Gene Juarez Academy North Seattle
High School Diploma -
Juneau Douglas High School