Morgan Cox
Coos Bay,OR
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
Nova Health - Primary Care
09.2021 - 02.2023
- Prepare patients for examination, records vitals and history, and provides treatment as applicable
- Prepares exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures
- Prepare and administer injections, change dressings, and facilitate wound management under providers orders
- Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyse and prepare for testing, log results, and perform lab callbacks
- Authorize medication refills as per providers direction and provide prescription information to pharmacies
- Document basic patient care and procedures, utilizing appropriate forms and electronic medical records
- Schedule patients for tests, initial, and follow-up appointments
- Instructs patients and family regarding treatment and medication instructions
- Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care
- Phlebotomy
- Perform other duties as assigned
Patient Access Specialist
Nova Health
09.2020 - 02.2023
- Greet and check-in patients, and collect personal, medical, and insurance information.
- Schedule, reschedule, and verify patient appointments
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
- Train new employees on how to properly use our EMR system and make sure they have a great work ethic and drive.
- Hours: 36+
- Employer: Nova Health Urgent Care & Primary Care, 1226 Virginia Avenue, North Bend, OR 97459
Medical Records Retrieval Specialist
Cotiviti
10.2019 - 08.2020
- Worked with Medical Facilities, Private Practice Doctors, and Insurance companies to facilitate medical record retrieval and delivery for billing and investigation purposes.
- Performed data entry for backlog records into HIPAA Compliant systems.
- Hours: 40+
- Employer: Cotiviti, 66 Wadsworth Park Dr, Draper, UT 84020
- Phone: +1 (801) 545-3700
Customer Relations Manager
Smart Rhino Labs
10.2018 - 10.2019
- Managed a team of agents in facilitation of active semi-truck drivers or prospective drivers in applying for driving positions for logistics companies. Personally developed and delivered soft skills training for SRL agents, used by a wide range of skill levels, ages, and backgrounds. Performed Quality Assurance checks and reporting for managed agent calls.
- Worked as a recruitment agent for semi-truck driving positions for US logistics companies.
- Hours: 30+
- Employer: Smart Rhino Labs, 12244 Business Park Dr #270, Draper, UT 84020
- Phone: +1 (801) 666-2974
Education
Associate in Science (AS) - Social Work
U.S. Career Institute
College Degree - Phlebotomy
U.S. Career Institute
02-2026
College Degree - Medical Assistant
U.S. Career Institute
04-2022
High school diploma - undefined
Roseburg High School
Roseburg, OR06-2008
Skills
- Assisted in organizing and maintaining medical records for efficient retrieval Supported healthcare teams by ensuring accurate documentation of patient information Aided in the preparation of medical records for audits and reviews
- Utilized Microsoft Office applications to create documents and presentations Assisted team members in formatting and editing Word documents Supported data organization through Excel spreadsheets
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported teams in implementing privacy policies and procedures Aided in training staff on HIPAA requirements and best practices
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
- Assisted in managing EMR systems, including eClinicalWorks and Epic Supported teams in troubleshooting and resolving system issues Contributed to user training sessions for effective system utilization
- Oversaw patient care operations within medical office environment
- Leveraged advanced computer skills to enhance operational efficiency
- Executed efficient filing systems to enhance document organization and retrieval
Certification
- Basic Life Support (BLS) August 2020 to August 2022
- Certified Clinical Medical Assistant (CCMA)
- Hazardous Materials Technician
- Certified Phlebotomist
- Certified Medical Assistant
- CPR Certification
- AED Certification
Languages
English - Expert
Assessments
- Attention to detail – Proficient January 2022
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Medical terminology – Proficient January 2022
- Understanding and using medical terminology Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
There is a 2-year gap in my work for 2023-2024 due to me focusing on getting my health conditions under control and being able to do treatment.
Reference
Letter of Reference for Morgan Cox
To whom it may concern:
I trained as an emergency physician, and worked as an urgent care physician with Morgan Cox at BestMed Urgent Care (formerly Nova Urgent Care) for a year-and-a-half as she filled various roles there. I found Morgan to be a self-motivated, curious, intelligent, hardworking, resourceful, and personable co-worker and a genuine team player. She started working at Nova (BestMed) as a Patient Access Specialist (PAS), a position which combined public-facing front-desk receptionist duties with information gathering from patients (demographic, insurance, and basic medical), scheduling, clinic workflow coordination, and inventory management (office and medical supplies). She excelled in her role as PAS, and I was always happy to see her on duty when I came to work for my scheduled shift.
After a year at Nova (BestMed), while still working full time as a PAS, she completed college-level coursework to become a Certified Medical Assistant (CMA). She excelled in this new role, too. Her skills and expertise as a CMA grew rapidly as she discovered her innate interest and natural talent for absorbing and applying medical knowledge; she quickly became a trusted member of our medical team and was clearly committed to helping deliver excellent patient care. As a team player, Morgan was also willing to fill in for whichever roles were most needed from her in our clinic on any given day (CMA, PAS, or a little of both).
A few months after receiving her CMA certification, again while working full time, Morgan completed additional college-level coursework to become a Certified Phlebotomist — where she has also excelled. She quickly became our clinic’s most technically skilled phlebotomist (surpassing several more experienced professionals) and demonstrated a natural aptitude for putting patients at ease. Although she continued to fill in for whichever roles were most needed from her in our clinic on any given day (CMA, PAS, phlebotomist, or some of each), her clinical roles and responsibilities became much more prominent as her clinical value was recognized by healthcare providers (nurse practitioners, physicians), clinic supervisors, and corporate management.
I genuinely respect Morgan Cox as a healthcare professional, and I like her as a person. If I had a job for her, I would hire her without hesitation.
Please don’t hesitate to reach out to me if you have additional questions.
Sincerely,
Susan T. Haney, MD, FACEP, FAAEM
susanthaney@gmail.com
Timeline
Certified Clinical Medical Assistant (CCMA)
Nova Health - Primary Care
09.2021 - 02.2023
Patient Access Specialist
Nova Health
09.2020 - 02.2023
Medical Records Retrieval Specialist
Cotiviti
10.2019 - 08.2020
Customer Relations Manager
Smart Rhino Labs
10.2018 - 10.2019
Associate in Science (AS) - Social Work
U.S. Career Institute
College Degree - Phlebotomy
U.S. Career Institute
College Degree - Medical Assistant
U.S. Career Institute
High school diploma - undefined
Roseburg High School