Morgan Creger
Rochester,MN
Summary
Organized Health Unit Coordinator with 10 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Health Unit Coordinator
Mayo Clinic
Rochester, MN
05.2022 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided concierge service to assist patients and families and direct them to available resources.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Received and routed laboratory results and medications to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Collaborated with assistants and nurses to prepare and set up rooms with adequate supplies and equipment.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Certified Nursing Assistant
Charter House
Rochester, MN
06.2019 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient with rehabilitation braces and medical equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Nursing Assistant
Lewiston Senior Living
Lewiston, MN
02.2018 - 05.2019
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Education
No Degree - Cellular And Molecular Biology
Winona State University
Winona, MNHigh School Diploma -
Prior Lake High School
Savage, MN06.2013
Skills
- Operational Requirements
- Timely Processing
- Office Coordination
- Progress Monitoring
- Office Supplies and Inventory
- Adaptable and Flexible
- Equipment Troubleshooting and Maintenance
- Teamwork and Collaboration
- Recording Messages
- Patient Health Information Access
- Organization and Time Management
- Order Purchasing
- Multidisciplinary team collaboration
- Paperwork Processing
Accomplishments
- On the Health Unit Coordinator Practice Committee
- Was on the Safe Patient Handling Committee at Charter House
Timeline
Health Unit Coordinator
Mayo Clinic
05.2022 - Current
Certified Nursing Assistant
Charter House
06.2019 - 05.2022
Nursing Assistant
Lewiston Senior Living
02.2018 - 05.2019
No Degree - Cellular And Molecular Biology
Winona State University
High School Diploma -
Prior Lake High School