Morgan Denton
Railside Assisted Living Center
Byron Center,MI
14
years of professional experience
Dedicated professional skilled in exceptional customer service, time management, and teamwork. Proven ability to enhance resident quality of life through compassionate care and effective problem-solving.
Work History
Resident Care Aide
9 Months- Administered medications according to prescribed schedules, ensuring compliance and safety.
- Assisted residents with daily living activities, promoting independence and dignity.
- Maintained a clean, safe environment in accordance with facility standards and regulations.
- Documented care provided accurately in resident records, supporting continuity of care.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Server
2 Years 7 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong multitasking and time management skills.
- Collaborated with kitchen staff to streamline order delivery and enhance meal presentation.
- Trained new servers on restaurant policies, menu items, and best practices for service excellence.
- Implemented upselling techniques to increase daily sales and improve guest satisfaction scores.
- Resolved customer concerns promptly, maintaining high levels of guest loyalty and satisfaction.
- Oversaw closing procedures, ensuring accurate cash handling and proper inventory management.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shift Supervisor
5 Years 5 Months- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service protocols and food safety practices.
- Implemented process improvements that enhanced speed of service during peak hours.
- Managed inventory levels, reducing waste through effective stock control measures.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Collaborated with management on scheduling to optimize labor efficiency and coverage.
- Monitored food preparation procedures to maintain compliance with health regulations and company policies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
3 Years 5 Months- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
Education
High School Diploma
Skills
Cash management
Clinical documentation
Safety food handling
Housekeeping
Cash handling expertise
Inventory management
Shift leadership
Training and mentoring
Policy enforcement
Exceptional customer service
Customer service
Food running
Multitasking
Attention to detail
Problem-solving
Teamwork and collaboration
Reliability
Calm under stress
Adaptability
Heavy lifting
Excellent communication
Staff management
Hospitality
Timeline
Resident Care Aide
Railside Assisted Living Center
11.2025 - CurrentRead More
Server
84th Street Pub & Grille
05.2021 - 12.2023Read More
Shift Supervisor
Wendys
08.2016 - 01.2022Read More
Server
Grandvilla Dungeon
09.2012 - 02.2016Read More
Jenison High School
High School Diploma
Read More