Morgan Dodson
Kissimmee,FL
Summary
Dedicated towards creating positive visitor experiences by welcoming guests, providing information on park events and times, and ensuring safety for all guests.
Overview
2
2
years of professional experience
Work History
Park Greeter
Walt Disney World
Orlando, FL
02.2024 - Current
- Greets and communicates with guests in a friendly and upbeat manner
- Helps resolve guest conflicts in a quick and efficient manner
- Welcomes guests into the park as their first point of contact
- Informs guests about events, times, and other necessary information as it changes day to day
Food and Beverage Host
Walt Disney World
Orlando, FL
07.2023 - 02.2024
- Attends to park guests
- Prepares food and drinks for customers
- Operates a register or POS system
- Provides customer service and support
- Helps maintain guest safety
- Maintains a clean environment both in food preparation and on stage spaces
- Enhances guest's experiences and helps to create lasting memories
Intern
Central Florida Hotel and Lodging Association
Orlando, FL
01.2023 - 05.2023
- Assists CFHLA executives with their daily initiatives
- Uses Microsoft Word, Powerpoint, and Excel to create documents, spreadsheets, and PowerPoint to support events and data analysis
- Greets and directs attendees to the correct meeting areas
- Performs front office activities such as greeting customers, meetings, and event support
- Engages with customers around events and executive meetings
Education
Bachelor of Science - Theme Park and Attraction Management
University of Central Florida
Orlando, FL11-2025
References
Richard Maladecki UCF Rosen Professor and Former President of CFHLA
Dr. Carissa Baker
UCF Rosen Professor, Expert in Theme Parks and Attractions, Narrative and Culture and Guest Experiences.
Carissa.Baker@ucf.edu
407.903.8276
richorlando@gmail.com
407-346-8989
Education
Orlando, FL
Skills
- Customer Service Skills
- Customer Service Skills
- Interpersonal Skills
- Basic Knowledge of POS Systems
- Communication Skills
- Quick Decision Making Skills
- Computer Literacy
Timeline
Park Greeter
Walt Disney World
02.2024 - Current
Food and Beverage Host
Walt Disney World
07.2023 - 02.2024
Intern
Central Florida Hotel and Lodging Association
01.2023 - 05.2023
Bachelor of Science - Theme Park and Attraction Management
University of Central Florida
Similar Profiles
DuWayne WhitneyDuWayne Whitney
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Norma Aftis-DiazNorma Aftis-Diaz
DVC Member Services Advisor at Walt Disney World/Disney Vacation ClubDVC Member Services Advisor at Walt Disney World/Disney Vacation Club
Kylee HanishKylee Hanish
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs
NICOLE JOHNSTONNICOLE JOHNSTON
Cast Member at Disney College Program Intern, Walt Disney WorldCast Member at Disney College Program Intern, Walt Disney World
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth