Morgan Donovan
Tennis
Scottsdale,AZ
Summary
Results-driven sales professional and former Division I athlete with a strong foundation in relationship-based selling, client retention, and high-touch customer engagement. Proven ability to build trust quickly, follow up consistently, and perform in fast-paced, goal-oriented environments. Competitive, coachable, and disciplined with excellent communication and objection-handling skills.
Overview
5
5
years of professional experience
Work History
Tennis Professional / Member Experience Associate
Village Health Clubs & Spas – DC Ranch
06.2023 - Current
- Delivered premium, relationship-driven service in a high-end membership environment
- Built and maintained strong member relationships through daily face-to-face engagement
- Supported membership retention by reinforcing value, addressing concerns, and driving satisfaction
- Consistently represented brand standards in a client-facing, revenue-focused setting
Tennis Coach / Training Professional
Seth Korey Tennis Academy
09.2020 - Current
- Sold private and group training packages to junior and adult clients
- Built long-term client relationships through trust, communication, and results-driven coaching
- Increased client retention by reinforcing progress, value, and ongoing commitment
- Managed scheduling, renewals, and repeat business independently
Brand Ambassador / Event Promotions
Scottsdale Nights
06.2024 - 08.2024
- Generated revenue through direct outreach, referral-based selling, and relationship development
- Sold and coordinated luxury social experiences valued at $10,000+ per event
- Built a repeat client base through proactive follow-up and expectation management
- Engaged prospects in high-energy environments and converted interest into booked experiences
Assistant Tennis Professional (Seasonal)
The Boathouse & Field Club
06.2022 - 08.2022
- Managed 15 recurring weekly clients and served 50+ seasonal members
- Strengthened client retention and satisfaction, contributing to a 5% increase in club profits
- Delivered consistent, high-quality service in a fast-paced seasonal sales environment
Education
Bachelor of Arts - Communication
Merrimack College
North Andover, MA08.2025
Skills
- Relationship & Membership Sales
- Lead Conversion & Follow-Up
- Objection Handling
- Face-to-Face & Consultative Selling
ATHLETIC EXPERIENCE
Division I Tennis Student-Athlete Northern Arizona University | Flagstaff, AZ | 2021 – 2024 Merrimack College | North Andover, MA | 2024 – 2025 Performed in high-pressure, results-driven environments Demonstrated discipline, resilience, accountability, and elite time management Balanced competitive athletics with academic and professional commitments
Timeline
Brand Ambassador / Event Promotions
Scottsdale Nights
06.2024 - 08.2024
Tennis Professional / Member Experience Associate
Village Health Clubs & Spas – DC Ranch
06.2023 - Current
Assistant Tennis Professional (Seasonal)
The Boathouse & Field Club
06.2022 - 08.2022
Tennis Coach / Training Professional
Seth Korey Tennis Academy
09.2020 - Current
Bachelor of Arts - Communication
Merrimack College