Morgan Droste
Allen Park,MI
Summary
Dynamic, Self-motivated, detailed oriented, and forward-thinking restaurant professional with over 14 years of restaurant experience seeking management position. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Bartender/Wings Certified Trainer
Buffalo Wild Wings
05.2015 - Current
- Accurately took customer orders for food and beverage and accurately entered orders into point of sale
- Provided excellent service to all restaurant patrons
- Was the first point of contact for fielding customer dissatisfaction
- Operated cash register and accurately processed cash and credit payments
- Maintained strict compliance with local and state regulations for food and alcohol service
- Trained new employees
- Upsold customers from shelf to premium brands to help boost sales.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
- Provided ongoing support to existing bartenders by providing guidance on techniques or processes when necessary.
- Assisted in developing and implementing best practices for bar operations including proper sanitation procedures.
- Identified areas where additional training was needed and provided individual instruction as required.
Bartender/ Trainer
TGI Friday’s
12.2014 - 05.2015
- Accurately took customer orders for food and beverage and accurately entered orders into point of sale operations system
- Provided excellent service to all restaurant patrons
- Was the first point of contact for fielding customer dissatisfaction
- Operated cash register and accurately processed cash and credit payments
- Demonstrated outstanding organization and multitasking skills in stressful situations
- Strictly adhered to local and state regulations regarding food and alcohol service
- Trained new employees
Education
Certified Nursing Aid Course -
Henry Ford College
10.2020
Basic Life Support Course -
Henry Ford College
Dearborn, MI10.2020
High School Diploma -
Winston Churchill High School
06.2013
Skills
- 14 years of restaurant service experience
- Ensuring great relationships with vendors and customer base
- Handled a wide variety of tasks simultaneously when working as a bartender
- Maintains strong work ethic with a commitment to be successful every day
- Enhanced customer loyalty through personalized service approaches, leading to repeat customer base over the last ten years at Buffalo Wild Wings
- Maintained a clean and organized bar area, as well as a high level of sanitation and safety
- Successfully managed cash register operations, including opening and closing procedures
- Acquired a rich knowledge of the beverage world which has lead me to increase not only sales but the repeat customer base
- Has followed regulations for checking guest identification to ensure legal drinking age Has also have repeated green cards with BARS Program
Timeline
Bartender/Wings Certified Trainer
Buffalo Wild Wings
05.2015 - Current
Bartender/ Trainer
TGI Friday’s
12.2014 - 05.2015
Certified Nursing Aid Course -
Henry Ford College
Basic Life Support Course -
Henry Ford College
High School Diploma -
Winston Churchill High School