Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Navarro

Tucson,AZ

Summary

Dedicated and experienced professional seeking a challenging position that leverages 14 years of expertise in the restaurant industry. Proven track record of delivering excellent communication, customer service, and leadership as demonstrated in roles such as Area Manager at CBMC Cleaning Company and server positions at Trident, Cheddar's, and Red Lobster.

Overview

14
14
years of professional experience

Work History

Server and BarTender

Trident Grill
Tucson, AZ
06.2017 - 05.2021
  • Provided exceptional service as a server at Trident for four years.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Area Manager

CBMC Cleaning Company
Tucson, AZ
02.2020 - 01.2021
  • Successfully managed and led operations as an Area Manager for CBMC Cleaning Company.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.

Server

Cheddar's
Tucson, AZ
10.2015 - 04.2017
  • Demonstrated excellent customer service and communication skills as a server at Cheddar's for two years.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Red Lobster
Tucson, AZ
09.2007 - 08.2015
  • Served in various capacities for eight years at Red Lobster, showcasing leadership and customer service excellence.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business..
  • Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Some College -

Pima Community College

Skills

  • Excellent communication skills
  • Customer service excellence
  • Leadership and team management
  • 14 years of experience in the restaurant industry
  • Order Management
  • Supply Chain Management
  • Staff Training
  • Sales Expertise
  • Goals and Performance
  • Menu Memorization
  • Beverage Preparation
  • Bilingual in Spanish and English

Timeline

Area Manager

CBMC Cleaning Company
02.2020 - 01.2021

Server and BarTender

Trident Grill
06.2017 - 05.2021

Server

Cheddar's
10.2015 - 04.2017

Server

Red Lobster
09.2007 - 08.2015

Some College -

Pima Community College

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Esmeralda Navarro