Morgan Eddinger
BLUFFS,ILLINOIS
Summary
Motivated individual with over a decade of experience in maintaining confidentiality and personal information. Proven ability to work efficiently alone in a high-functioning and fast-paced work environment. Detail-oriented with exceptional organizational skills and a strong commitment to customer service. Adaptable team player skilled in various applications, including Excel, Word, Outlook, and many others. I take my job very seriously, and I am proud of the work that I provide, and I consider myself an asset. I catch on quickly and absorb the information given to me. Excellent note-taker and keep a tidy workspace. Great computer skills and typing abilities.
Overview
12
12
years of professional experience
Work History
Compliance/BSA Officer & Bookkeeper
Bank of Bluffs
Bluffs, ILLINOIS
07.2021 - Current
- Maintain official Board materials
- Regulation Enforcement
- Privacy and high level confidentiality
- Risk Identification and problem solving
- Gather board materials and direct monthly board meetings taking attendance and recording of minutes
- Assist the President and Vice President in daily tasks to make for efficient operations
- Develop and implement compliance policies to ensure adherence to laws and regulations.
- Develop strategies for addressing non-compliance issues
- Answer phones, assisting with customer needs.
- Keep an organized, tidy work area with labels, so everything has a place.
- Keep a list to make sure daily tasks do not get missed when interrupted or helping others
- Coordinate with external auditors/ examiners during reviews and exams
- Assist customers daily with account needs
- Review reports daily and correct account issues
Clerk/Treasurer
Village of Exeter
Bluffs, IL
03.2023 - 04.2024
- Attend monthly meetings
- Take attendance of board members and members of the public who come to the meeting
- Sign checks for bills
- Record the minutes for each meeting.
- Present the previous month's minutes at the next monthly meeting
- Discuss and problem-solve with the mayor
- Provide efficient documents to board members from the county clerk
- Provide documents to the county clerk from the board members
Administrative Assistant
Secretary of State
Springfield, ILLINOIS
01.2020 - 07.2021
- Maintain calendars and schedules to set appointments for director
- Update internal databases with new employee information
- Maintain database of client contact information with accuracy and attention to detail
- Open, route, and distribute incoming mail to staff members
- Prepare agendas and materials for meetings and conferences
- Greet visitors and provided general information about limited liabilities and starting or maintaining records
- Monitor daily operations in order to ensure efficient workflow processes are being followed
- Maintain office inventory and order supplies as needed
- Answer telephone to give information to callers, take messages, or transfer calls
- Facilitate communication between different departments within the organization
- Proofread documents for grammar accuracy prior to submission
- Record daily attendance for the office and submitted to management
- Keep record of all employee time cards
- Assist the director in anything needed to ensure efficient workflow
Data Input Associate
Secretary of State
Springfield, ILLINOIS
03.2018 - 01.2020
- Check title applications for accuracy before entering in information into database to release vehicle title
- Send email correspondence to other states to inquire on vehicle history
- Investigate vehicle history
- Work with fraud unit and police to investigate fraudulent deals and stolen vehicles
- Alphabetize and maintain records of title applications
- Type and proof read correspondence letters to customers
- Attend administrative hearings in regards to junk Illinois titles
Teller/Bookkeeper
Warren Boynton State Bank
New Berlin, ILLINOIS
09.2016 - 03.2018
- Handle cash and deposits using proper accounting procedures and documentation
- Check figures, postings and documents for correct entry, mathematical accuracy, and proper codes
- Prepare and issue bills, invoices, account statements and other financial statements according to established procedures
- Process accounts receivable and accounts payable
- Answer all customer questions and concerns
- Process the night drop mail and record entries
- Open and close bank, setting all necessary alarms and disarming them.
- Prepare money to sell to the Federal Reserve
- Balance ATM daily
- Greet customers and perform various banking tasks
Customer Advocate
Blue Cross Blue Shield of Illinois
Jacksonville, ILLINOIS
11.2014 - 05.2016
- Provide exceptional customer service to clients in fast-paced call center environment
- Provide technical support and troubleshooting assistance for customers
- Research complex issues to provide comprehensive resolutions for customers
- Assist customers with product selection based on their individual needs
- Build sustainable relationships and trust with customer accounts using open and interactive communication
- Maintain a high level of professionalism when interacting with customers
- Serve as liaison with other areas of organization to provide seamless service experience
- Navigate multiple computer systems and applications and utilize search tools to find information
- Make appropriate account corrections to resolve customer problems
- Ensure all customer inquiries are addressed promptly and accurately
- Handle escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Record details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Review files and records to obtain information to respond to requests
- Follow up promptly on all unresolved cases from previous shifts
Claims Examiner
Blue Cross Blue Shield of Illinois
Jacksonville, ILLINOIS
07.2013 - 11.2014
- Manage heavy workloads by prioritizing tasks according to urgency or importance
- Efficiently manage and process a high volume of insurance claims, ensuring accuracy and timeliness
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information
- Develop strong working relationships with internal staff, external customers and third-party providers
- Analyze medical records to ensure coverage eligibility and compliance with policy terms
- Correct processing errors by reprocessing, adjusting and recouping claims
- Examine claim forms and other records to determine insurance coverage
Education
Cosmetology License - Cosmetology Business
University of Spa and Cosmetology Arts
Springfield, IL09.2011
High School Diploma -
A-C Central High School
Ashland, IL10-2010
Some College (No Degree) - Certified Nurses Assistant
Lincoln Land Community College
Jacksonville, ILSome College (No Degree) - Prerequisites
Lincoln Land Community College
Springfield, ILSkills
- Five plus years in an administrative position
- 10 plus years in holding a position with a high level of confidentiality and privacy
- Knowledge of the Freedom of Information Act
- High priority in taking initiative and handling situations
- Quick to learn, and catch on
- Excellent team member, and working alone
- Adaptable
- Great typing skills, an average of 70 wpm
- Great listening skills
- Multi tasking in high functioning work environment
- Detail-oriented
- Problem identifying and solving
- Outlook, Excel, and many other applications
- Deadline-driven
- Excellent organizational skill
- Great Investigation Skills
- Records management
- Excellent customer service skills
- Memorization and recall
Timeline
Clerk/Treasurer
Village of Exeter
03.2023 - 04.2024
Compliance/BSA Officer & Bookkeeper
Bank of Bluffs
07.2021 - Current
Administrative Assistant
Secretary of State
01.2020 - 07.2021
Data Input Associate
Secretary of State
03.2018 - 01.2020
Teller/Bookkeeper
Warren Boynton State Bank
09.2016 - 03.2018
Customer Advocate
Blue Cross Blue Shield of Illinois
11.2014 - 05.2016
Claims Examiner
Blue Cross Blue Shield of Illinois
07.2013 - 11.2014
Cosmetology License - Cosmetology Business
University of Spa and Cosmetology Arts
High School Diploma -
A-C Central High School
Some College (No Degree) - Certified Nurses Assistant
Lincoln Land Community College
Some College (No Degree) - Prerequisites
Lincoln Land Community College
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