Morgan Epstein
Palmetto
Summary
Hospitality professional with 20+ years of delivering high‑volume, guest‑focused service in restaurants and bars. Skilled at managing busy shifts (serving 40–50 guests), increasing average check through suggestive selling, mentoring team members, and maintaining operational excellence with POS systems. Known for building loyal regulars, strong multitasking, and consistently exceeding service expectations. Highly skilled in hands-on work, very resourceful and quickly able to adapt to new tasks. I am capabable of handling a wide variety of responsibilitie, and work great in fast pace environments. Currently hold a up to date Food Handler Card.
Overview
18
18
years of professional experience
Work History
Driver
Lakewood personal driver
Bradenton
01.2024 - Current
- Navigated city routes efficiently for timely passenger transport.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Communicated effectively with clients to ensure comfort and satisfaction.
- Navigated urban routes efficiently for timely passenger transportation.
- Communicated effectively with clients to ensure satisfaction during rides.
- Assisted passengers with luggage and provided a welcoming environment.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Server
Woodys River Roo
Ellenton
01.2021 - 06.2026
- Serve up to 40 guest at a time
- Manage and be sure to keep all guest happy attend to their needs.
- I would always keep busy and make sure to be active.
- Minimum 20,000 steps a shift on weekends.
- I would always be in the top when it comes to sales.
- Upselling was important to me.
- Teamwork was key, always helping others.
- I also was a closer every weekend for 5 years.
- Assisted in training new servers on menu items and service standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated TOAST POS terminals to input orders, split bills, and calculate totals.
Stottlemyers Smokehouse
Server
Bradenton
01.2020 - 01.2021
- Always be sure guest were number 1
- Provided friendly and efficient service to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Prepared tables for service, ensuring proper settings and ambiance.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
Server
Oceanaire Seafood Room
Baltimore
09.2014 - 05.2016
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Created and mixed specialty cocktails.
- Exceeded all sales expectations in a fine dining atmosphere.
Server bartender
Catches restaurant
Middle River
01.2008 - 01.2011
- Took orders from customers accurately and in a timely manner.
- Catered events of 150+ guests.
- Established and maintained repeat customers.
Education
High School -
Perry Hall High School
Perry Hall, MDCertificate - Electronic service technician
Lincoln Technical Institute
Columbia, MDSkills
- Food service
- Restaurant experience
- Customer service
- Communication skills
- Computer literacy
- Leadership
- Handyman Experience
- Bartender Experience
- Navigational systems and GPS
- Valid Driver's license
- Punctuality
- Flexible schedule
- Physical stamina
Timeline
Driver
Lakewood personal driver
01.2024 - Current
Server
Woodys River Roo
01.2021 - 06.2026
Stottlemyers Smokehouse
Server
01.2020 - 01.2021
Server
Oceanaire Seafood Room
09.2014 - 05.2016
Server bartender
Catches restaurant
01.2008 - 01.2011
High School -
Perry Hall High School
Certificate - Electronic service technician
Lincoln Technical Institute