Morgan Etheridge
Jacksonville,FL
Summary
Energetic Sales Associate with solid understanding of retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
17
17
years of professional experience
Work History
Customer Service
Fanatics
07.2021 - Current
- Help fans with calls, emails, and chats come in on the Genesys program
- Help solve any issues with the order the fan may be having and offer appeasements to ensure the fan is taken care of and has a good experience
- This job requires critical thinking and fast typing skills to ensure all calls and orders are documented accordingly
- For this position I work 12hr shifts.
Collections I-Cards
Citibank
01.2020 - 06.2021
- Working in the collections team for Citibank I worked both on site and remotely from home
- Using several programs that were needed by Citibank I would have access to the client's account to take both automatic dialer outbound calls as well as inbound calls
- I would review and explain the accounts to clients and verify information while stating legalities, and then proceed to take payment on the accounts that were in need
- I would often have to break down purchases and explain the status of each card so the client had a clear understanding of what needed to be paid and how it would benefit them
- If payment was unable to be made that day I would talk with the client on a budget and see why the account was falling behind, oftentimes this would lead to me scheduling a payment or setting the client on a payment plan depending on the severity of the circumstance
- The job required problem solving, empathy, the use of several computer programs at one time, and core knowledge of legalities and bank information
- Shifts are 10hrs.
Emergency Police Communications Officer/PECO 1
Jacksonville Sheriff's Office
11.2015 - 09.2019
- I would work 12-16 hour shifts, answering both 911 lines and nonemergency for all of Duval County
- Was able to maintain a level head in emergencies and make appropriate notations and choices before sending out the call
- All lines were recorded, and professionalism was maintained for the duration of calls
- Worked off four computer screens and an ALI system
- I would also help train new hires once they had gotten basic skills down and ready themselves for floor monitoring training.
Door staff/Greeter
The Brix Tap House
07.2014 - 10.2014
- I made sure the bar was organized and neat for all customers and prepared the bar for the night’s entertainment
- Standing at the door and would work as security for the rest of the night.
Sales Rep
American Drew
10.2013 - 05.2014
- I contacted stores and interior designers informing them about the company’s services and products; going store to store updating catalogs and writing down orders
- Filled out CSRS and input the container orders into the IDOOR program
- Twice a year I traveled to the show room in North Carolina to showcase new products and attend conferences for the spring and fall markets.
Floor sales/Cash rep/Dressing room/Restock
Anthropologie
10.2012 - 02.2013
- We would maintain and clean the products on the floor, greet and help customers who come into the store
- I would attend to customers and ring their purchase up at the end of their experience
- At the end of the day would straighten and size the store while making sure all the products were restocked
Floor Sales
Victoria Secret
07.2009 - 01.2010
- Worked on the floor, helped customers by informing them of the new products and offered sizing.
Reception/Sales
The Hibiscus Spa
06.2007 - 11.2009
- Booked appointments for the spa, greeted guests and showed them to the locker room, explained amenities, and escorted them to the waiting room.
Education
High School Diploma -
Salem's Academy For Young Women
Winston-Salem, NCTheatre Performance Major - Liberal Arts And General Studies
Flagler College
Saint Augustine, FLTraining for Acting - Theater Arts
The New York Conservatory For Dramatic Arts And Film
New York, NY07.2010
High school Diploma - Theater Arts
Myrtle Beach High School
Myrtle Beach, SC06.2008
Skills
- Luxury Retail Experience
- Call prioritization
- Incident documentation
- Information Gathering
- Public safety knowledge
- Police Terminology
- Geographical awareness
- Data Entry
- Multi-line phone system
- Critical Thinking
- Computer Skills
- Public Safety Telecommunicator (PST)
- Flexible Schedule
- Telephone Etiquette
- Word Processing
- Meticulous attention to detail
- File Management
- Advanced Excel spreadsheet functions
Timeline
Customer Service
Fanatics
07.2021 - Current
Collections I-Cards
Citibank
01.2020 - 06.2021
Emergency Police Communications Officer/PECO 1
Jacksonville Sheriff's Office
11.2015 - 09.2019
Door staff/Greeter
The Brix Tap House
07.2014 - 10.2014
Sales Rep
American Drew
10.2013 - 05.2014
Floor sales/Cash rep/Dressing room/Restock
Anthropologie
10.2012 - 02.2013
Floor Sales
Victoria Secret
07.2009 - 01.2010
Reception/Sales
The Hibiscus Spa
06.2007 - 11.2009
High School Diploma -
Salem's Academy For Young Women
Theatre Performance Major - Liberal Arts And General Studies
Flagler College
Training for Acting - Theater Arts
The New York Conservatory For Dramatic Arts And Film
High school Diploma - Theater Arts
Myrtle Beach High School