Morgan Evans
Moss Point,MS
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Bradshaw Agency, LLC
Moss Point, MS
09.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Jarrett Williams State Farm Agency
Lucedale, MS
03.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Medical Assistant
Advanced Orthopaedics, LLC
Mobile, AL
11.2018 - 03.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Associate of Applied Science - Drafting And Design
Mississippi Gulf Coast Community College
Perkinston, MS05.2024
High School Diploma -
Penn Foster Career School
Scranton, PA05.2016
Skills
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Data Entry and Maintenance
- Call Documentation
- Calm and Professional Under Pressure
- Customer Account Management
- Responding to Difficult Customers
- Microsoft Exchange
- Customer Service and Assistance
Timeline
Customer Service Representative
The Bradshaw Agency, LLC
09.2019 - Current
Customer Service Representative
Jarrett Williams State Farm Agency
03.2019 - 09.2019
Medical Assistant
Advanced Orthopaedics, LLC
11.2018 - 03.2019
Associate of Applied Science - Drafting And Design
Mississippi Gulf Coast Community College
High School Diploma -
Penn Foster Career School
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