Morgan Fedorczyk
Fort Myers Beach,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Resident Care Aide
Northeast Counseling
12.2024 - 06.2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Trained new aides on best practices for resident care and safety protocols.
- Administered prescribed medications and maintained accurate medication records.
- Implemented infection control measures, contributing to a safe living environment.
- Engaged residents in social activities to promote mental well-being and community connection.
- Maintained cleanliness and organization of living spaces, enhancing overall resident satisfaction.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
Bartender
Harvey's Lake American Legion
12.2024 - 06.2025
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
- Provided excellent customer service, enhancing guest experiences through personalized interactions.
- Trained new staff on bar operations, fostering teamwork and efficiency in service delivery.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Sales Associate
Curaleaf
08.2022 - 11.2024
- Mentored new team members on product knowledge and customer engagement strategies.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed training materials for staff, improving onboarding efficiency and sales techniques.
- Analyzed sales data to identify trends and inform strategic product placement initiatives.
- Oversaw daily operations, ensuring compliance with state regulations and company policies.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
Nuclear Medicine Technology
Indiana University of Pennsylvania
Indiana, PA06-2022
Certificate - Nuclear Medicine Technology
The University of Findlay
Findlay, OH06-2022
High School Diploma -
Lake Lehman Jr Sr Highschool
Lehman, PA05-2017
Skills
- Medical record documentation
- Social interaction
- Emergency response
- Mental health care
- Time management
- Problem-solving abilities
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- CPR certification
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Resident Care Aide
Northeast Counseling
12.2024 - 06.2025
Bartender
Harvey's Lake American Legion
12.2024 - 06.2025
Lead Sales Associate
Curaleaf
08.2022 - 11.2024
Nuclear Medicine Technology
Indiana University of Pennsylvania
Certificate - Nuclear Medicine Technology
The University of Findlay
High School Diploma -
Lake Lehman Jr Sr Highschool
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