Morgan Ferencak
AKRON
Summary
Experienced shift supervisor with 10+ years in team leadership, customer service, and operational efficiency. Skilled in staff training, cash handling, safety awareness, and maintaining smooth daily operations.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
Fairlawn, OH
01.2020 - Current
- Monitored cash handling, register accuracy, and end-of-shift reconciliation procedures.
- Supervised daily store operations, ensuring consistent customer service and workflow alignment.
- Coached baristas on beverage standards, speed of service, and customer engagement.
- Assigned floor coverage, balanced labor needs, and supported efficient partner deployment.
- Trained new partners on food safety, sanitation, and core station procedures.
- Managed inventory checks, product restocking, and supply organization to prevent disruptions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Coordinated opening and closing routines, maintaining readiness and operational consistency.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Lifeguard Supervisor
Akron Area YMCA
Barberton, OH
09.2018 - Current
- Supervised a lifeguard team, maintained consistent water safety coverage, and enforced pool rules.
- Monitored aquatic areas for hazards, responding quickly to emergencies and unsafe swimmer behavior(s).
- Monitored aquatic areas for hazards, responding quickly to emergencies and unsafe swimmer behavior.
- Coordinated daily pool assignments, ensuring proper rotation, coverage, and shift readiness.
- Documented incidents, patron concerns, and safety observations for accurate shift reporting.
- Supported aquatic programs by communicating expectations, resolving issues, and maintaining positive guest service.
- Reinforced emergency action procedures, preparing staff to respond confidently during critical situations.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
Swim Instructor
Akron Area YMCA
Barberton, OH
09.2018 - Current
- Taught age-appropriate swim lessons using YMCA safety guidelines and skill progression standards
- Demonstrated stroke techniques, water entry skills, and breath control for varied skill levels
- Evaluated swimmer abilities and placed participants in appropriate lesson levels
- Enforced pool safety rules and maintained constant supervision during instruction
- Communicated progress and readiness updates to parents, guardians, and program staff
- Adapted lesson plans to support beginners, nervous swimmers, and advanced participants
- Maintained accurate attendance, class rosters, and participant progress records
- Assisted with pool setup, equipment organization, and class transitions for smooth daily operations
Catering Coordinator
East Coast Custard
Painesville, OH
01.2020 - 01.2024
- Coordinated catering orders, confirming menu selections, pickup details, and delivery instructions
- Scheduled event timelines, aligning kitchen prep with customer deadlines and service expectations
- Communicated order updates clearly with customers, resolving changes and special requests promptly
- Prepared accurate catering documentation, tracking invoices, deposits, and fulfillment details
Night Supervisor
East Coast Custard
Painesville, OH
03.2014 - 08.2018
- Supervised night shift operations, ensuring smooth service and consistent closing procedures.
- Monitored staff performance, assigned tasks, and supported team productivity during busy periods.
- Trained new employees on custard preparation, safety practices, and store procedure.
- Trained new employees on custard preparation, safety practices, and store procedure.
- Maintained cleanliness standards across service areas, equipment, and production spaces.
- Coordinated inventory checks and restocked ingredients to support uninterrupted operations.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Enforced food safety standards and verified compliance with sanitation requirements.
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
Education
Bachelor of Arts - English Literature
Cleveland State University
Cleveland, OH05-2018
Associate of Arts -
Lakeland Community College
Willoughby, OH05-2016
High School Diploma -
Riverside High School
Painesville, OH06-2013
Skills
- Staff training
- Staff management
- Cash handling
- Inventory management
- Operational efficiency
- Workplace safety
- Safety awareness
- Customer-oriented
- Problem-solving
- Team motivation
Timeline
Shift Supervisor
Starbucks
01.2020 - Current
Catering Coordinator
East Coast Custard
01.2020 - 01.2024
Lifeguard Supervisor
Akron Area YMCA
09.2018 - Current
Swim Instructor
Akron Area YMCA
09.2018 - Current
Night Supervisor
East Coast Custard
03.2014 - 08.2018
Bachelor of Arts - English Literature
Cleveland State University
Associate of Arts -
Lakeland Community College
High School Diploma -
Riverside High School