Morgan Ferlauto
Ocean Township,NJ
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Arcade Shift Manager
Silverball Museum
Asbury Park
06.2015 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Professional Dog Groomer
Grooming by Jlynn
Brick, NJ
01.2021 - 01.2025
- Groom & bathe 6-8 dogs a day
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
- Maintained a clean and hygienic work environment for the safety of pets & staff
Dog Bather/groomer
Petsmart
West Long Branch, NJ
04.2019 - 03.2021
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Contributed to increased revenue by upselling additional services such as nail grinding or shampoo/conditioner packages during the check in process.
- Started as a bather then trained to groom
Education
Monmouth Regional High School
06.2019
Skills
- Cash handling
- Time management
- Customer service focus
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Problem-solving
Certification
Licensed Zumba instructor
Timeline
Professional Dog Groomer
Grooming by Jlynn
01.2021 - 01.2025
Dog Bather/groomer
Petsmart
04.2019 - 03.2021
Arcade Shift Manager
Silverball Museum
06.2015 - Current
Monmouth Regional High School