Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Fipps

Summary

Spirited motorcycle professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.

Motivated student working towards Masters Degree in Library Information Science. Possess experience in communication and resources to help people discover information. Proven success working within fast-paced, collaborative settings.

Overview

3
3
years of professional experience

Work History

Parts Department

Sloan's Motorcycle & ATV
04.2023 - Current

- Provide customers with excellent service in helping them research, find, and locate parts for their unit.

- Assist customers in recommending different accessories, apparel, and gear for themselves or others.

- Answer customer telephone calls promptly to avoid on-hold wait times.

- Be able to interact with other departments and employees to make a plan so the customer has the best experience overall.

Server

Marina's On The Square
08.2020 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

Bachelor of Science - English

Middle Tennessee State University
Murfreesboro, TN
08.2022

Skills

  • Reading Comprehension
  • Customer Needs Assessments
  • Customer Relations
  • Team Goals
  • Verbal and Written Communication
  • Multitasking Abilities
  • Critical Thinking
  • Analytical and Critical Thinking
  • Teambuilding
  • Problem-Solving
  • Decision-Making
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Excellent Communication
  • Organization and Time Management
  • Written Communication

Timeline

Parts Department

Sloan's Motorcycle & ATV
04.2023 - Current

Server

Marina's On The Square
08.2020 - 03.2023

Bachelor of Science - English

Middle Tennessee State University
Morgan Fipps