Morgan Ford
Piqua,OH
Summary
A highly motivated and adaptable professional with a passion for continuous learning and a proven track record of excelling in diverse environments. Equipped with strong communication, technical, and collaborative skills, I am dedicated to making a positive impact on any team and organization.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
Crane Pumps and Systems
Piqua, OH
05.2024 - Current
- Enhanced user experience by strategically linking related resources within catalogs, making information easily accessible
- Developed and launched new catalogs and I&O manuals, maintaining brand standards and consistency
- Collaborated seamlessly with engineers and project managers to create precise technical documents and innovative content
- Managed ECO/LCR changes in catalogs and manuals, ensuring regulatory compliance and accuracy
- the coordination of promotional items and display shipments for trade shows, maintaining meticulous records in Excel
- Provided crucial support to sales teams, optimizing daily operations and enhancing efficiency
- Produced high-quality instructional videos and photographs for social media, events, and internal purposes
- Led comprehensive training sessions for the new catalog system, empowering internal and external users with essential skills
Marketing Specialist Intern
Crane Pumps and Systems
Piqua, OH
04.2023 - 05.2024
- Developed a new CMS, organizing over 200 catalogs in Excel
- Implemented efficient folder structuring within the CMS
- Analyzed customer feedback to improve products
- Facilitated collaboration between engineers, project managers, and end-users
- Designed wireframes and layouts for the "Our Products" website section
Created diverse print materials for internal and external use - Managed ECO/LCR changes in catalogs and manuals
- Organized promotional items and display shipments for trade shows
- Coordinated production of co-branded items for trade shows and giveaways
Retail Sales & Office Administration
The Furniture Store
Piqua, OH
12.2017 - 04.2023
- Created POs within budget to maintain inventory of popular products
- Built strong customer relationships by assessing needs, building trust, and providing product recommendations
- Maintained a high level of professionalism when dealing with difficult customers
- Developed innovative content to generate buzz for new products and increase store traffic
- Maintained and updated the website with new items and discounted items
- Worked with local print companies to produce marketing materials, including yard signs and business cards
- Communicated with sales representatives to ensure up-to-date pricing and promotional displays
- Provided accurate information about products and services to customers
- Initiated purchase orders for supplies and equipment to maintain adequate inventory levels
- Resolved customer inquiries promptly via phone or email communication
- Managed day-to-day office operations and provided administrative support.
Education
Bachelor of Technical Applied Studies - Graphic Design
Wright State University Lake Campus
Celina, OH04-2024
Associate of Arts - Liberal Arts
Edison State Community College
Piqua, OH05-2021
Skills
- Adobe Creative Suite
- Customer engagement
- Microsoft Office
- Organizational Skills
- Adaptability and Flexibility
- Shipping and receiving
- Payment Processing
- Inbound and Outbound Calling
- Team Collaboration
- Attention to Detail
- Strategic Planning
- Inventory Management
References
Kelly Tucker
Former Office Manager
Kelly.eley1990@gmail.com | 937-489-6203
Damion Skeans
Digital Media Teacher
Dhskeans@gmail.com | 937 901-1002
Skyler Wilson
Co-Worker
wilson.skyler123@gmail.com | 937-214-1835
Timeline
Marketing Specialist
Crane Pumps and Systems
05.2024 - Current
Marketing Specialist Intern
Crane Pumps and Systems
04.2023 - 05.2024
Retail Sales & Office Administration
The Furniture Store
12.2017 - 04.2023
Bachelor of Technical Applied Studies - Graphic Design
Wright State University Lake Campus
Associate of Arts - Liberal Arts
Edison State Community College