Morgan Gillespie

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Worked closely with shift manager to solve problems and handle customer concerns.

**Total of 6+ years working for Chick-fil-A in various cities spanning from 2009 until present day. I have worked as a Sales Manager (2012-2014), Marketing Assistant (2014-2016), Team Lead (2023) and Team Member (2009-present day).

• Created and maintained safe and nurturing environment for children.
• Recruited and trained volunteers and staff in care of children and facility procedures.
• Supervised children from ages newborn to 13 years.
• Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
• Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Prayed for clients
• Responded to customer calls and emails to answer questions about products and services.

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan given by therapist.
• Collected patient co-pay and issued receipt to confirm payment.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Used EPIC to maintain electronic patient files, successfully maintaining over 50 patient files.