Morgan Gilmore
Dallas,Tx
Summary
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 5+ years experience serving in high volume atmospheres, while maintaining a positive attitude and great sense or enthusiasm during peak hours.
Overview
10
10
years of professional experience
Work History
Server
GVO Lounge and Bistro
Dallas, TX
04.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order execution and quality standards.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Assisted in training new servers on menu items and service standards.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Provided accurate information regarding menu items and specials on bottles.
- Processed credit card transactions using POS system accurately entering sales into register system.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed strong rapport with regular customers, enhancing guest loyalty and satisfaction.
Cocktail Server
The Palms
Dallas, Tx
06.2022 - 04.2023
- Assisted management team with a menu re-structure to promote food items with the highest margin, resulting in an increase in sales of 23%
- Trained 6 server staff on best practices, and provided feedback to junior staff to improve customer satisfaction.
- Exceeded sales targets by 7% by up-selling appetizers and drinks based on specific tastes and interests of diners.
- Managed close-out process on weekends for servers to ensure tips were properly distributed.
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
- Helped management and kitchen staff reduce idle time by 3 minutes by carrying out any dish that was ready, regardless of server responsible.
Cocktail Server
Cru
Dallas, Tx
09.2021 - 10.2022
- Supervised and coordinated with service team to maintain efficient operation of the dining floor, while simultaneously working to meet customer needs as a server.
- Assisted Back of House team with light meal preparation before shifts, as needed.
- Maintained schedules and ensured proper shift coverage.
- Ensured team ability to adhere to restaurant policies and procedures in regard to customer service and safety practices.
- Trained, coached, supervised and motivated team members.
- Developed strong relationships by demonstrating a willingness to assist all service team members.
- Performed addition tasks for Restaurant Manager/Owner, as needed.
- Delivered bottles and served drinks to guests
- Maintained clean stations and VIP areas. Upsell and delivered bottles in a time manner to our guests.
- Maintained a fast-paced work ethic while working with large crowds or during hectic events.
Bottle Waitress
King of Diamonds Gentlemen's Club
Dallas, TX
03.2017 - 01.2018
- Promoted bottle service packages
- To club-goers, enticing with exclusive orders and premium bottle selections
- Escorted VIP guests to their reserved tables, providing personalized attention and ensuring they have an exceptional time
- Prepared bottle service setups, including ice buckets, mixers, and garnishes, and maintained the VIP areas cleanliness
Hostess and Server
Bombshells
Dallas, TX
01.2016 - 02.2017
- Performed dining room preparatory work
- Greeted customers to a friendly environment and directed them to their seats/ introduced them to the menu before waitress takes orders
- Maintained a sharp professional experience at all times when scheduling reservations and planning
- Greet customers and offer seating options
- Provide menu offerings and suggestions based on customer queries
- Enhance guest experience by using active listening skills and interpersonal communications skills
- Record orders and deliver them to the kitchen area
- Serve cold and hot beverages
- Promptly serve orders when completed in the kitchen
- Provide excellent customer service by checking back to ensure customers were happy with their food
- Cash out guests on the POS System
Education
High School Diploma - undefined
Wilmer Hutchins
Dallas, Tx05.2013
Skills
- POS System
- Cash Handling
- Sales & Marketing
- Time Management
- Specialized Beer, Wine & Liquor Knowledge,
- Upsell bottles and special items promotion
Timeline
Server
GVO Lounge and Bistro
04.2023 - Current
Cocktail Server
The Palms
06.2022 - 04.2023
Cocktail Server
Cru
09.2021 - 10.2022
Bottle Waitress
King of Diamonds Gentlemen's Club
03.2017 - 01.2018
Hostess and Server
Bombshells
01.2016 - 02.2017
High School Diploma - undefined
Wilmer Hutchins