Morgan Glabe
Lacey,WA
Summary
Experienced customer service professional skilled in leading operations and facilitating seamless customer interactions. Recognized for collaborative teamwork and a goal-oriented mindset, thriving in fast-paced settings. Proficient in customer service and adept at problem-solving. Possesses exceptional communication abilities and a talent for building rapport with individuals. Eager to expand knowledge and grow within a customer service setting. Demonstrates grasp of fundamental customer service concepts and a knack for swiftly acclimating to new technologies and procedures. Seeking to leverage and refine communication and problem-solving skills in a new role.
Overview
11
11
years of professional experience
Work History
Food Expeditor
Applebee's
10.2016 - 06.2018
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from servers and customers, working diligently to resolve issues quickly without compromising quality standards.
- Boosted customer satisfaction by resolving issues promptly.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Contact Center Representative
WSECU
06.2015 - 07.2016
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Maintained up-to-date knowledge of product and service changes.
Shift Supervisor
Starbucks Coffee Company
09.2007 - 06.2015
- Executed store operations, to ensure smooth operations during peek hours by effectively managing resources and staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a safe and comfortable environment for both customers and partners by following safety and security standard set by Starbucks.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Streamlined new inventory management practices, reducing waste and optimizing stock levels for daily operations.
Education
Bachelor of Arts - Nonprofit Management & Theater Production
The Evergreen State College
Olympia, WA03.2014
Skills
- Responsive to new challenges
- Complies with organizational procedures
- Skilled at adapting to rapid workflow changes
- Detail-oriented documentation management
- Effectively manages time constraints
- Proficient in lean thinking principles
- Develops effective customer engagement strategies
- Team-oriented and self-sufficient
- Reliable punctuality
Timeline
Food Expeditor
Applebee's
10.2016 - 06.2018
Contact Center Representative
WSECU
06.2015 - 07.2016
Shift Supervisor
Starbucks Coffee Company
09.2007 - 06.2015
Bachelor of Arts - Nonprofit Management & Theater Production
The Evergreen State College
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