Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SALWA PACHIR

Rio Rancho

Summary

Motivated worker seeking an entry-level position with the opportunity to gain knowledge, experience and grow with the company. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Applebee's
05.2024 - Current
  • Interact with guests in a friendly and engaging manner.
  • Maintain cleanliness of the bar, tools, and work area.
  • Knowledge of mixing, garnishing, and serving
  • Assisted customers with special needs and quickly addressed and resolved customer complaints.
  • Monitor customer behavior and ensure responsible alcohol service.
  • Handle both direct bar patrons and service tickets for dining floor

Airline Customer Service Agent

United Ground Express
12.2022 - 05.2024
  • Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.
  • Fielded incoming calls, greeted customers, answered travel inquiries, tagged and handled baggage and collected baggage fees at gate, secured flights, processed reservations, and monitored cabin availability.
  • Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
  • Assisted customers with special needs and quickly addressed and resolved customer complaints.
  • Reinforced compliance with FAA, United Ground Express, and airport regulations.

Assistant Manager

Which Wich Superior Sandwiches
07.2020 - 12.2022
  • Maintained safety and food quality standards.
  • Keeping customers happy, getting their feedback on the experience and handling complaints.
  • Ability to work multiple positions at once to produce high quality experiences.
  • Organized schedules, kept track of employees hours and recording payroll data.
  • Supervised daily shift operations.
  • Appraising staff performance and disciplining or retraining employees to correct poor performance

Customer Service Representative

Safelite
10.2018 - 07.2020
  • Professionally answered a variety of inbound calls from customers, policyholders, insurance agents, or autoglass shops using scripted prompts.
  • Accurately enter claim data into our production systems while on a live phone call.
  • Effectively and compassionately guided customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
  • Assisted customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
  • Utilized systems and resources provided to enhance the overall customer experience.
  • Provided solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.

Education

High School Diploma - Academic Studies

Rio Rancho High School
Rio Rancho, NM
05.2020

Skills

  • Customer Service
  • Leadership
  • Management
  • Problem-solving
  • Attention to Detail
  • Adaptability
  • FAA Regulations
  • Time Management
  • Bar restocking
  • Service-oriented mindset
  • Food service

Certification

  • Ground Security Coordinator (GSC)
  • United Ground Express | December 2021
  • Www.gsctraining.com
  • Liquor and serving license.

Timeline

Bartender

Applebee's
05.2024 - Current

Airline Customer Service Agent

United Ground Express
12.2022 - 05.2024

Assistant Manager

Which Wich Superior Sandwiches
07.2020 - 12.2022

Customer Service Representative

Safelite
10.2018 - 07.2020

High School Diploma - Academic Studies

Rio Rancho High School

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