Morgan Ponkilla
Oklahoma City,OK
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Office Assistant
OCCC John Massey Center
08.2020 - Current
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Medical Records Clerk
Antelope Valley Medical Center
01.2018 - 05.2020
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Reviewed charts and flagged incomplete or inaccurate information.
- Converted paper records to digital format, contributing to more efficient retrieval system.
- Maintained patient records in compliance with security regulations.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
Education
Associate of Applied Science - Human Resources Management
Oklahoma City Community College
Oklahoma City, OK01-2024
Associate of Arts - Graphic And Digital Design
Oklahoma City Community College
Oklahoma City, OK01-2022
Skills
- Verbal communication
- File organization
- Project management
- Presentation development
- Customer service
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
Timeline
Administrative Office Assistant
OCCC John Massey Center
08.2020 - Current
Medical Records Clerk
Antelope Valley Medical Center
01.2018 - 05.2020
Associate of Applied Science - Human Resources Management
Oklahoma City Community College
Associate of Arts - Graphic And Digital Design
Oklahoma City Community College
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