Morgan Hamilton
Lake Charles,Louisiana
Summary
Skilled Account Director focused on providing first-rate support to valuable clients. Looking for opportunities to gain experience withing my field of study while applying skills acquired in previous roles.
Overview
6
6
years of professional experience
Work History
Account Director
North Payments
Troy, MI
05.2024 - 04.2025
- Delivered precise details on various products, pricing and service offerings.
- Engaged in regular meetings to evaluate progress on goals and objectives.
- Delivered expert customer support by maintaining current knowledge of company products and services.
- Built rapport with clients using individualized engagement methods.
Sales Operations Specialist
ProMerchant LLC
Boston, MA
04.2022 - 05.2024
- Created and implemented processes to streamline sales operations.
- Conducted regular meetings with key stakeholders to review progress on sales goals and objectives.
- Generated reports on daily, weekly, monthly basis that track performance metrics such as gross margin, conversion rate.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Recognized by management for providing exceptional customer service.
Premier Support Specialist
Waitr Holdings
Lake Charles , LA
12.2018 - 04.2022
- Maintained accurate records of all customer interactions in the CRM system.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Collaborated closely with other departments to resolve escalated customer issues quickly.
Education
Bachelor of Science - Natural Resource Conservation Management
McNeese State University
Lake Charles, LA12-2020
Skills
- CRM software proficiency
- Account relationship management
- Digital sales
- Client retention
- Professionalism
- Attention to detail
Accomplishments
- Tops Opportunity
- John Philip Sousa Award
Affiliations
- Music
- Cooking
- Fitness
Timeline
Account Director
North Payments
05.2024 - 04.2025
Sales Operations Specialist
ProMerchant LLC
04.2022 - 05.2024
Premier Support Specialist
Waitr Holdings
12.2018 - 04.2022
Bachelor of Science - Natural Resource Conservation Management
McNeese State University
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