Morgan Harrell

Handling the transactions of car rental reservations, screening customers to qualify for rental. Processing payments, Performing the check in of return rentals. Inventory control, Upselling amenities such as rental insurance.

• Delivered exceptional customer support through attentive engagement using interpersonal and active listening skills.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.