Morgan Harrell
Vacation Express
Charlotte,NC
23
years of professional experience
Dynamic Customer Service Representative with a proven track record at SYSCO Food Services, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, contributing to sales growth through effective upselling. Recognized for maintaining professionalism in high-stress situations, fostering loyalty and repeat business.
Work History
Customer Service Representative
11 Years 9 Months- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted customers in booking travel arrangements and managing reservations.
- Adapted quickly to changes in policies, ensuring compliance and accuracy.
- Collaborated with team members to enhance service delivery and streamline processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
5 Years 3 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
9 Years 2 Months- Handled escalated customer complaints, demonstrating strong problem-solving skills.
- Contributed to team training sessions, sharing best practices for improved service outcomes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Marketing
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Client relations
Customer satisfaction measurement
Call center operations
Timeline
Customer Service Representative
Vacation Express
08.2014 - 05.2026Read More
Customer Service Representative
Jim Ellis Atlanta
04.2009 - 07.2014Read More
Customer Service Representative
SYSCO Food Services
02.2003 - 04.2012Read More
Georgia College And State University
Bachelor of Science from Marketing
Read More